Carlie Davis
Pawnee,IL
Summary
Dynamic Operations Specialist with a proven track record at Land O' Lakes. Excelling in legal writing and oral communication from school. Enhanced customer satisfaction and retention through proactive problem-solving and relationship-building. Developed key performance reports that informed leadership decisions, driving significant improvements in departmental policies and procedures.
Overview
10
10
years of professional experience
Work History
Operations Specialist - Remote
Land O'Lakes
Minneapolis, Minnesota
01.2025 - Current
- Developed comprehensive reports on key performance metrics, providing valuable insights for leadership teams.
- Enhanced customer satisfaction by efficiently resolving issues and addressing concerns.
- Increased client retention with exceptional relationship-building skills and proactive problem-solving abilities.
- Assisted in the development of departmental policies and procedures that significantly improved overall performance standards.
- Investigated and resolved customer inquiries and complaints quickly.
Administrative Manager
CD Farms LLC
Morrisonville, Illinois
08.2021 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Administrative Manager/Feed Store Manager
Superior Ag Resources
08.2015 - 08.2021
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Trained employees in company and regulatory compliance requirements to promote conformance.
Education
J.D. -
Vermont Law And Graduate School
South Royalton, VT05-2027
Bachelor of Science - Agriculture Business
Murray State University
Murray, KY12-2020
Skills
- Legal drafting
- Legal research
- Legal writing
- Oral communication
- Case analysis
Timeline
Operations Specialist - Remote
Land O'Lakes
01.2025 - Current
Administrative Manager
CD Farms LLC
08.2021 - 01.2025
Administrative Manager/Feed Store Manager
Superior Ag Resources
08.2015 - 08.2021
J.D. -
Vermont Law And Graduate School
Bachelor of Science - Agriculture Business
Murray State University
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