Carli Timmermann
Keyesport
Summary
Team leader with skill in following directions while working with others, following procedure. Great customer service skills to follow company policies and keep peace in the work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Capri IGA
Greenville
11.2024 - Current
- Same responsibilities as prior employment
Correctional Officer
Clinton County Sheriff's Office
Carlyle
04.2023 - 10.2024
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
Shift Manager
Capri IGA
Greenville
06.2021 - 03.2023
- Provided coaching and guidance to team members when necessary to improve performance.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Maintained cleanliness and organization of work area.
- Resolved conflicts between employees or customers in a professional manner.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
Education
Some College (No Degree) - Cosmetology
Kaskaskia College
Centralia, ILSome College (No Degree) - Criminal Justice
Kaskaskia College
Centralia, ILSkills
- Customer service
- Employee training
- Conflict resolution
- Surveillance monitoring
- Interpersonal communication
- Team building
- Decision-making
- Team development
- Cash handling
- Energetic and enthusiastic
Accomplishments
- Phi Theta Kappa Sorority member
Certification
- Babe extensions certified
- First Aid cert
- Cpr certified
- De-escalation certified
Timeline
Shift Manager
Capri IGA
11.2024 - Current
Correctional Officer
Clinton County Sheriff's Office
04.2023 - 10.2024
Shift Manager
Capri IGA
06.2021 - 03.2023
Some College (No Degree) - Cosmetology
Kaskaskia College
Some College (No Degree) - Criminal Justice
Kaskaskia College
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