Carla Villarreal

Sponge-Cushion, Inc.

07.1997 - Current

Assisted with account setup, ensuring all necessary information was collected and inputted correctly to facilitate accurate invoicing and payment processing.
Delivered high-quality work under tight deadlines while maintaining attention to detail.
Reduced billing errors by accurately reviewing invoices and promptly addressing discrepancies.
Improved customer satisfaction through timely resolution of billing inquiries and disputes.
Optimized revenue recognition by monitoring aging reports, identifying uncollected amounts, and taking appropriate action to recover outstanding balances.
Contributed to the resolution of delinquent accounts by working closely with the collections team, providing necessary documentation, and participating in negotiations as needed.
Facilitated timely payments from clients by maintaining clear communication and providing necessary documentation.
Monitored accounts to verify compliance with payment terms and schedules.
Submitted cash and check deposits and generated cash receipts to record money received.
Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Responded to customer concerns and questions on daily basis.
Handled account payments and provided information regarding outstanding balances.
Collaborated with customers to resolve disputes.