Carla Paldo
Rosemont
Summary
Highly skilled finance professional with twenty plus years of experience including customer service, process improvement and development of standard operating procedures
Overview
29
29
years of professional experience
Work History
Process Analyst- Finance
United States Gypsum (USG)
Chicago
06.2012 - Current
- Copied, logged and scanned supporting documentation.
- Worked directly with [departments, clients, management] to achieve [result].
- Analyzed departmental documents for appropriate distribution and filing.
- Responded to customer requests via telephone and email.
- Produced ad hoc reports and documents for senior team members.
Data Services Representative
United States Gypsum
Chicago
02.2006 - 06.2012
- Entered details such as payments, account information and call logs into the computer system.
- Verified data integrity and accuracy.
- Produced ad hoc reports and documents for senior team members.
- Responded to customer requests via telephone and email.
Customer Service Training Specialist
United States Gypsum
Chicago
02.2001 - 04.2006
- Helped to roll out the Quality Assurance program.
- Worked on projects related to the Customer Service Department for IT enhancements.
- Created standard operating procedure documents.
- Trained all new and existing employees.
Customer Service Representative
United States Gypsum
Schiller Park
01.1997 - 09.2001
- Educated customers about billing, payment processing and support policies and procedures.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
- Established new member contracts, explained rules and offered advice on how to maximize benefits.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Provided elevated customer experience to generate loyal clientèle.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Assisted customers with selecting and customizing available items based on individual requirements.
Education
High School Diploma - undefined
Mother Geurin
Chicago, ILSkills
- Data analysis
- Team leadership
- Data management
- Skilled in Excel and Oracle
- Strong verbal communication
- Client assessment and analysis
- Conflict resolution
- Self-motivated
- Process implementation
- Team liaison
- Clerical support
- Materials preparation
Timeline
Process Analyst- Finance
United States Gypsum (USG)
06.2012 - Current
Data Services Representative
United States Gypsum
02.2006 - 06.2012
Customer Service Training Specialist
United States Gypsum
02.2001 - 04.2006
Customer Service Representative
United States Gypsum
01.1997 - 09.2001
High School Diploma - undefined
Mother Geurin
Similar Profiles
Brian HicksBrian Hicks
Quality Supervisor at United States Gypsum, USGQuality Supervisor at United States Gypsum, USG
Drew HostetterDrew Hostetter
Continuous Improvement/Quality Manager at United States Gypsum, USGContinuous Improvement/Quality Manager at United States Gypsum, USG
Xavier TriplettXavier Triplett
Machine Operator at United States Gypsum, USGMachine Operator at United States Gypsum, USG
Ryan IllinoisRyan Illinois
Grounds Crew Member at Village of RosemontGrounds Crew Member at Village of Rosemont
Kayla NapoliKayla Napoli
Seasonal Operations at Athletes UnlimitedSeasonal Operations at Athletes Unlimited