Carla Manzo
Morton Grove
Summary
Bi-lingual (English/Spanish), self-motivated, and enthusiastic professional with over five years of administrative and customer service experience across a wide range of work settings. Strong interpersonal skills and adaptability in high-pressure environments. Experienced in managing authorizations from Illinois Department on Aging (IDOA) Community Care Program (CCP) and Illinois Department of Human Services Division of Rehabilitation Services (DORS), with knowledge of client support, and program compliance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Authorization Specialist
ActiveCare Home Care
01.2025 - Current
- Processed authorization requests efficiently to ensure timely patient care and service delivery.
- Reviewed patient documentation for accuracy, ensuring compliance with regulatory standards and guidelines.
- Collaborated with healthcare providers to clarify authorization requirements and expedite approvals.
- Trained junior staff on authorization protocols, enhancing team knowledge and operational efficiency.
- Led cross-departmental initiatives to optimize resource allocation in response to changing authorization needs.
- Trained in HHA Exchange Platform.
- Experience with the CCP/DORS programs.
Real Estate Agent
Master Partner Realty
10.2022 - Current
- Licensed broker who represent buyers and sellers in real estate transactions.
Front Desk Administrator
Weiss Dental Arts
10.2023 - 12.2025
- New patient coordinator - help establish patients to the practice.
- Check in/Walk outs – financial transactions, scheduling patients for the next visit and making sure they understand the treatment.
- Managing the patient experience and patient retention.
- Maximizing patient insurance benefits and creating claims.
- Manage doctor’s schedules.
Administrative Assistant
WAG Industries
01.2020 - 10.2022
- Accounts payable
- Accounts receivable
- Invoicing
- Customer retention and follow up
- Managing logistics
Front Desk, Housekeeping and Breakfast Attendant
Holiday Inn Express
09.2018 - 12.2020
- Answered phone calls, greeted clients, performed check ins and check outs either through the phone or online.
- Provided guests with cleaning services during and after their stay.
- Provided laundry services within the hotel such as cleaning bed sheets and towels, on occasion guest laundry, and keeping inventory of toiletries.
- Maintained a clean environment in the breakfast area along with replenishing food and beverage.
Hostess, Waitress, Back of House To-Go
Olive Garden
02.2017 - 08.2019
- Managed the seating arrangements and reservations for customers through a POS system.
- Maintained a serving section
- Handled all financial transactions.
- Performed end of shift tasks such as rolling silverware, cleaning serving section/tables and cleaning side stations or refilling empty daily supplies.
Education
High School Diploma -
Plainfield East High School
Plainfield, IL05-2016
Skills
- Claims management
- Medical terminology expertise
- Insurance verification
- Data entry proficiency
- Microsoft office
- Medicaid
- Authorizations
Certification
75 hour Real Estate Pre-Licensing, Real Estate School of Illinois
Timeline
Authorization Specialist
ActiveCare Home Care
01.2025 - Current
Front Desk Administrator
Weiss Dental Arts
10.2023 - 12.2025
Real Estate Agent
Master Partner Realty
10.2022 - Current
Administrative Assistant
WAG Industries
01.2020 - 10.2022
Front Desk, Housekeeping and Breakfast Attendant
Holiday Inn Express
09.2018 - 12.2020
Hostess, Waitress, Back of House To-Go
Olive Garden
02.2017 - 08.2019
High School Diploma -
Plainfield East High School