Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Carla A. Langwell

Niles

Summary

Client service professional with robust history of managing client interactions and improving service processes. Proven ability to enhance client satisfaction and operational efficiency through effective communication and problem-solving. Reliable team collaborator with focus on achieving results and adapting to changing needs, showcasing strong organizational and interpersonal skills.

Overview

21
21
years of professional experience

Work History

Client Service Specialist

JohnsByrne
05.2016 - 02.2025
  • A liaison between sales, estimating and production with a goal to provide clients with exceptional customer service, while focusing on the maximization of the company profitability, by providing external support, project engineering and execution.
  • Managed large volume accounts for Senior-Level Sales simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
  • Communicates customer needs to estimating, project management, scheduling and manufacturing operation.
  • Monitors work in progress against manufacturing schedules to ensure timely deliveries, communicating them to Sales and clients.
  • Streamlined communication channels for improved team collaboration resulting in quicker response times to client requests.
  • Adapted quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements. Implemented new processes to increase operational efficiency in the coordination of client services.

Sales/ Registration Support (Temporary Contract)

Johnson Controls, Inc.
03.2016 - 05.2016
  • Point of contact for National Account Managers and Sales Executives.
  • Advanced office’s financial integrity by analyzing gross margin data and projecting revenue on a weekly basis, also boosting employee productivity.

Service Coordinator (Temporary Contract)

Flexible Benefit Service Corporation
11.2015 - 02.2016
  • Enhanced revenue-generating potential by processing individual and group health insurance quotes, and processed renewal paperwork for clients.
  • Assured efficiency in client services by responding to client communications, assuring all clients’ needs were met in a timely manner.

Service Representative (Temporary Contract)

Signarama
02.2015 - 04.2015
  • Enhanced financial integrity by identifying new clients to implement direct mail marketing campaigns.
  • Promoted business by Participated in Young Professional Network, Women in Business, and B2B Groups networking events.

Office Manager

At Your Service Homecare
12.2013 - 05.2014
  • Established organizations administrative standard operating procedures through managing employee payroll and coordinating schedules with clients.
  • Responsible for recruiting qualified talent, and also efficiently developing training programs for new hires.

Home Health Care Aide

07.2010 - 12.2013
  • Provided live-in assistance in the care of mentally and physically disabled adult while attending school full-time

Customer Service Coordinator | Assistant Manager, Retail | Sr. Customer Consultant

FedEx Office
12.2003 - 08.2010
  • Performed consultative selling to customers, established bids and processed orders.
  • Responsible for generating reports, tracking sales activities, and follow-up calls made by the sales team; while also adding value in identifying new clients through networking abilities.

Education

Associate in Applied Science - Business Management

William Rainy Harper College
12-2025

Advanced Management Certificate -

William Rainy Harper College
08.2014

General Management Certificate -

William Rainy Harper College
08.2014

Kappa Beta Delta Honors Society -

William Rainy Harper College
10.2012

Skills

  • Microsoft Office-Word, Excel, Powerpoint, Outlook & Teams
  • Monarch/ Monarch Modernization
  • Dynamics
  • QuickBooks
  • GridConnect
  • Customer relations
  • Pricing strategy
  • Scheduling and planning
  • Workflow coordination
  • Project planning & management
  • Inventory management
  • Custom/ personalized kitting & Product Fulfillment
  • Direct Mail & Shipping

Accomplishments

  • Collaborated with team of 4 in the development of several PR Beauty Influencer Kits & Rebranding/ New Product Launches over the course of 7 years for multiple international clients within the Beauty & Cosmetic Industry.
  • Collaborated with team of 4 in the development of Multiple Sales kits for New Product Launches over the course of 6 years for international client within the wireless communications and electronic systems industry.
  • Collaborated with team of 10 in the design and development of custom Mailer for international client's "New Consumer Market" within the financial industry.
  • Collaborated with several international clients within the Wine & Spirits industry in the design and development of multiple award-winning Packaging Designs.

Timeline

Client Service Specialist

JohnsByrne
05.2016 - 02.2025

Sales/ Registration Support (Temporary Contract)

Johnson Controls, Inc.
03.2016 - 05.2016

Service Coordinator (Temporary Contract)

Flexible Benefit Service Corporation
11.2015 - 02.2016

Service Representative (Temporary Contract)

Signarama
02.2015 - 04.2015

Office Manager

At Your Service Homecare
12.2013 - 05.2014

Home Health Care Aide

07.2010 - 12.2013

Customer Service Coordinator | Assistant Manager, Retail | Sr. Customer Consultant

FedEx Office
12.2003 - 08.2010

Advanced Management Certificate -

William Rainy Harper College

General Management Certificate -

William Rainy Harper College

Kappa Beta Delta Honors Society -

William Rainy Harper College

Associate in Applied Science - Business Management

William Rainy Harper College

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Carla A. Langwell