Carla Delara

• Developed and implemented family support programs to strengthen engagement and satisfaction.
• Delivered crisis intervention services, ensuring families received immediate assistance and safety-focused resources.
• Conducted comprehensive needs assessments to identify barriers and create individualized support plans.
• Analyzed program outcomes and recommended improvements based on family and provider feedback.
• Supported families of children with disabilities by identifying appropriate community resources and programs.
• Built trusting relationships through active listening, empathy, and culturally sensitive communication during office and home visits.
• Maintained timely, accurate case documentation to ensure continuity of care among service providers,

▪ Responded to calls for service and conducted preliminary and follow-up investigations.

▪ Prepared detailed written reports, field notes, and legal documents including citations, affidavits, and warrants.

▪ Exercised sound judgment in high-pressure situations, including determining appropriate levels of force.

▪ Testified in court and collaborated with emergency personnel during accidents and disasters.

▪ Engaged in community-oriented policing and self-initiated traffic and criminal investigations.

• Completed initial contact with referred families and assessed needs to develop tailored recommendations.
• Provided parenting instruction, coaching, mentoring, and skill-building to support family goals.
• Delivered community resource referrals and supported families in building sustainable support systems.
• Participated in case conferences, school meetings, and court appearances as needed.
• Coordinated case management with supervisors and contributed to ongoing evaluation of family progress.

• Processed cash, credit, and check transactions and maintained accurate drawer counts.
• Resolved customer concerns and ensured a clean, organized checkout environment.
• Prepared transaction reports and assisted with returns, refunds, and product inquiries

• Accurately fulfilled customer orders and maintained positive interactions.
• Prepared food according to standardized recipes and adhered to food-safety protocols.
• Assisted with inventory, restocking, training new staff, and maintaining clean workstations