Carla Aguilera
Waukegan
Summary
Dynamic banking professional with a strong work ethic and exceptional customer service skills, demonstrated through successful tenures at Wintrust Bank and Cash2go Financial Currency. Proven ability to enhance operational efficiency and foster customer loyalty while ensuring compliance with regulations. Proficient in cash handling and adept at resolving complex customer issues.
Overview
25
25
years of professional experience
Work History
Teller
Wintrust Bank
02.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Assisted clients with diverse currency needs, ensuring smooth international travel experiences.
- Balanced and serviced ATM machines.
Teller Manager
Cash2go Financial Currency
01.2008 - 02.2023
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Ensured compliance with federal regulations and bank policies by conducting regular audits of teller transactions and cash drawers.
- Managed risk exposure by promptly identifying suspicious activities or transactions and reporting them according to established protocols.
- Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Boosted operational efficiency through regular calibration tests that ensured accurate dispensing amounts from ATMs.
Teller Supervisor
Franklin Foods
06.2000 - 10.2008
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made sure everything was balanced.
- Memorized bar coding
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Education
High School Diploma -
Waukegan High School
2325 Brookside Ave, Waukegan, IL 60085College of Lake County
Grayslake, ILSkills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling
- Banking
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Teller
Wintrust Bank
02.2023 - Current
Teller Manager
Cash2go Financial Currency
01.2008 - 02.2023
Teller Supervisor
Franklin Foods
06.2000 - 10.2008
High School Diploma -
Waukegan High School
College of Lake County
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