Carl Asuncion
Zion
Summary
In my past and current experiences, I bring out the best customer service to provide a top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty and leaving the consumers with amazing costumer care at the end of the stay. I also bring out the best skills to teach and train younger and older generation with new technique to help them in the future.
Overview
5
5
years of professional experience
Work History
Coaching Staff Member
Lake Community High School
08.2022 - Current
- Promoted a safe playing environment by enforcing proper technique usage during practices and games, preventing injuries among athletes.
- Collaborated with fellow coaches to design effective practice drills and game plans.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Developed strong relationships with athletes'' families to maintain open communication regarding progress and expectations.
- Improved player skillsets through tailored individual training sessions and targeted feedback.
- Contributed to successful seasons by adapting coaching tactics based on evolving team dynamics.
- Enforced discipline both on and off-field to lead team with highest personal standards.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
- Utilized positive communication to encourage team and promote integrity and respect.
Retail Sales Associate
Bath And Body Work
10.2018 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
Temporary Key Holder
Bath & Body Works
10.2018 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
High School Diploma -
Round Lake Senior High School
Round Lake, IL06.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer Relations
- Problem Resolution
- Team Development
- Staff Training
- Key holder experience
- Team Management
- Team coaching
- Complaint Handling
- Teamwork and Collaboration
- De-Escalation Techniques
Timeline
Coaching Staff Member
Lake Community High School
08.2022 - Current
Retail Sales Associate
Bath And Body Work
10.2018 - Current
Temporary Key Holder
Bath & Body Works
10.2018 - Current
High School Diploma -
Round Lake Senior High School
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