Carissa Flowers
Broadview
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sale Associate
Dicks Sporing Goods
Naperville, IL
08.2024 - Current
- Provided exceptional customer service, assisting with product selection and inquiries.
- Maintained store merchandising standards, ensuring attractive product displays and organization.
- Processed transactions accurately using point-of-sale systems to enhance checkout efficiency.
- Trained new team members on sales techniques and store policies to improve performance.
Patient Access Specialist
Northwestern Memorial Hospital
Warrenville, IL
04.2023 - Current
- Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
- Responds to questions and concerns.
- Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
- Maintains patient confidentiality per HIPAA regulations.
- Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
- Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
- Correctly identifies and collects patient demographic information in accordance with organization standards.
- Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
- Reaches out to patients to schedule an appointment as defined.
- Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
- Informs patients of any issues with securing the financial account for their encounter.
- Completes out-of-pocket estimations as requested by patients.
- Provides training and education as needed.
- Manages work schedule efficiently, completing tasks and assignments on time.
- Completes other duties assigned by manager.
- Cross-training between various departments will take place to ensure coverage.
- Participates in Quality Assurance reviews to ensure integrity of patient data information.
- Uses effective service recovery skills to solve problems or service breakdowns when they occur.
- Utilizes department and hospital policies and procedures to complete assigned tasks.
- Adheres to all department policies and compliance requirements.
- Avoids putting patient in financial or safety risk.
- Other duties as assigned.
Patient Service Representative
Philips/Biotelemetry
Rosemont, IL
01.2021 - Current
- Providing patient focused support for all service and monitor related issues or questions via phone and/or chat following the outlined internal processes
- Properly escalating any unresolved issues, patient complaints, or issues requiring support outside of the Patient Services area
- Meeting quality and productivity standards consistently
- Learning through new hire and continued education training, the applications, monitors, and process related to supporting patients. In addition, learning the culture, processes, and information related to the organization and Patient Services department
- Being team-oriented, and interacting in a professional manner with all internal and external customers of the Patient Services department
- Learning and adhering to the internal Business Compliance System
- Communicating with the leadership team any questions, issues, or challenges related to your employment or daily responsibilities
Order Entry Representative
Misumi USA
Schaumburg, IL
03.2018 - 04.2020
- Professional customer service with vendors by communicating via email. Enter all orders that are received by fax or multiple email accounts in which I was responsible for.
Order Entry Specialist
Office Depot distribution
Itasca, IL
11.2017 - 10.2018
- Communicate with customers via email to clarify or obtain any missing order information. Process customer orders via phone, email and fax transmittal.
Customer Service Representative (Temporary)
LTD Commodities
Deerfield, IL
12.2017 - 03.2018
- Providing professional customer service by taking orders and input those orders into SAP. Checking status of delivery And reship damage product.
Customer Service Representative
Capital One
Rolling Meadows, IL
02.2015 - 11.2017
- Answering customers questions about basic banking services. Such as account balance, interest rate and fees. Also helping customers protect their account and reviewing suspicious activities.
Education
High school diploma -
Wheaton Warrenville South High School
Wheaton, IL05-2011
Skills
- SAP (4 years)
- Microsoft Office (10 years)
- Microsoft Word (10 years)
- Outlook (10 years)
- Salesforce (3 years)
- Order Entry
- Body Waxing
- Dermabrasion
- QuickBooks
- Eyelash Extensions
- Customer service
- Retail Sales
- Front Desk
- Data Entry
- Salesforce (6 years)
Certification
- Esthetician
- May 2020 to Present
Timeline
Sale Associate
Dicks Sporing Goods
08.2024 - Current
Patient Access Specialist
Northwestern Memorial Hospital
04.2023 - Current
Patient Service Representative
Philips/Biotelemetry
01.2021 - Current
Order Entry Representative
Misumi USA
03.2018 - 04.2020
Customer Service Representative (Temporary)
LTD Commodities
12.2017 - 03.2018
Order Entry Specialist
Office Depot distribution
11.2017 - 10.2018
Customer Service Representative
Capital One
02.2015 - 11.2017
High school diploma -
Wheaton Warrenville South High School