Cari Maher
Chicago
Summary
Achieved exceptional customer experiences through meticulous event planning. Drove revenue growth by effectively coordinating resources to meet business and customer demands. Fostered collaboration and communication to enhance sales strategies and decision-making processes.
Overview
11
11
years of professional experience
Work History
Senior Assistance Coordinator
AXA
2024.07 - Current
- Oversaw inbound communication via calls and emails, addressing member inquiries for medical and non-medical assistance.
- Provided empathetic support to members navigating high-stress situations through effective communication and problem-solving techniques.
- Documented all interactions within case and claim management systems to ensure thorough record-keeping.
- Orchestrated collaboration between internal teams and external clients to resolve coverage authorization and care coordination challenges.
- Analyzed insurance benefits and facilitated member assistance with medical evacuations, repatriations, and complex transportation coordination.
- Facilitated ongoing training, coaching sessions, and quality reviews to uphold exceptional service standards.
- Oversaw high call volume management, ensuring efficient workload balance while upholding professionalism and compliance with SLAs.
General Manager
The Great Escape Room
2023.09 - 2024.05
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Cultural Experience Liason
Absolutely Chicago Segway Tours
2019.03 - 2023.08
- Maintained accurate records and documented client data in company databases.
- Customer Facing position
- Took inbound sales calls for individuals and group sales packages for tours.
- Built training materials for tour guides.
- Supervised staff scheduling. Monitored social media accounts and review sites.
Drama Teacher
Chicago Danzetheater Ensemble
2020.02 - 2023.04
- Taught students theater terminology and performance skills.
- Supported creativity by teaching lessons improvisation.
- Prepared and implemented curricula for drama student program focusing on individual student strengths.
- Communicated with parents to update on student progress and address concerns.
Associate Producer and Educator
Chicago Improv Productions
2018.03 - 2020.04
- Identified and evaluated potential venues for live competitive improv events, securing necessary bookings.
- Coordinated travel arrangements for production team to ensure seamless logistics.
- Managed logistics coordination with production sites to ensure seamless day-of production operations.
- Assisted college improv teams by creating event timelines. Communicated schedules and updates effectively to ensure team alignment.
- Orchestrated social media strategy to enhance live event promotion.
- Conducted corporate improv workshops for organizations including PepsiCo and Allstate Insurance.
- Managed multiple mentorship programs with Big Brothers Big Sisters to foster youth development.
- Spearheaded facilitation of multiple programs in collaboration with Urban Gateways.
Associate Artistic Direcor
The Comedy Clubhouse
2015.03 - 2018.02
- Assisted in curriculum development for new adult improv students.
- Supervised administrative tasks related to production operations.
- Collaborated with producers to ensure successful outcomes of projects.
- Headed production duties for show development from ensemble members.
- Lead marketing and finance departments.
- Responsible for budget supervision and maintenance, payroll and facility oversight
Education
Bachelor of Arts - Theater Arts
Eastern Illinois University
Charleston, IL05.2007
Skills
- Microsoft Office Suite
- Customer Service and Sales
- Education and Curriculum Development
- Policy and Procedure Development and Implementation
- Documentation Management
- Clerical Support
- Program Planning
- Contract Negotiations
- Expense Control
- Schedule Management
- Workflow Planning
Timeline
Senior Assistance Coordinator
AXA
2024.07 - Current
General Manager
The Great Escape Room
2023.09 - 2024.05
Drama Teacher
Chicago Danzetheater Ensemble
2020.02 - 2023.04
Cultural Experience Liason
Absolutely Chicago Segway Tours
2019.03 - 2023.08
Associate Producer and Educator
Chicago Improv Productions
2018.03 - 2020.04
Associate Artistic Direcor
The Comedy Clubhouse
2015.03 - 2018.02
Bachelor of Arts - Theater Arts
Eastern Illinois University