Carey DuBeau
Aurora
Summary
At Fertility Centers of Illinois, excelled in managing sensitive patient data, upholding HIPAA compliance, and enhancing patient care through efficient scheduling and administrative workflows. Demonstrated strong organization and exceptional customer service, significantly improving office efficiency and patient satisfaction.
Overview
24
24
years of professional experience
Work History
Patient Service Coordinator
Fertility Centers Of Illinois
01.2000 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Organized administrative workflows within the office space to improve overall efficiency among team members while minimizing disruptions during busy periods.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
Skills
- Patient Registration
- Strong Organization
- Appointment Scheduling
- Healthcare Systems Knowledge
- Customer Service
- HIPAA Compliance
- Problem-Solving
- Money Handling
- Patient check-in
- Registration and Admissions
- Medical Transcription
- Schedule Coordination
- Records Management
- Benefits Explanation
- Patient Confidentiality and Data Security
- Multi-Line Telephone Systems
- Registration and Scheduling
- Phone and Email Etiquette
Timeline
Patient Service Coordinator
Fertility Centers Of Illinois
01.2000 - Current
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