Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caressa Todd

213 Eaton Ave,IL

Summary

HVAC Technician Services, specializing in technical troubleshooting and system installations. Recognized for enhancing system efficiency and delivering exceptional customer service. Adept at utilizing diagnostic equipment and fostering teamwork, ensuring optimal performance and client satisfaction in every project. Committed to continuous learning and industry advancements.

Overview

13
13
years of professional experience
1
1
Certification

Work History

HVAC Technician

Ruyle Mechanical Services
05.2021 - 10.2024
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Repaired and replaced motors, bearings and belts.
  • Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
  • Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
  • Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
  • Maintained boilers, hot water systems, gas heating equipment and food service equipment.
  • Collaborated with project managers to ensure timely completion of large-scale HVAC installations.
  • Enhanced system efficiency by performing routine maintenance and inspections on HVAC units.
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
  • Located and marked pipe positions, hole passages and duct connections in walls and floors.
  • Boosted customer loyalty through exceptional follow-up service, addressing any concerns promptly and professionally.
  • Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walkthroughs after completion of installations.
  • Streamlined installation processes by properly preparing job sites, ensuring all necessary materials were on hand before beginning work.

HVAC Helper

Bob Hundemer
10.2020 - 07.2023
  • Supported company growth by maintaining a positive attitude, strong work ethic, and commitment to excellence in all tasks performed.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and new technology advancements in the HVAC field.
  • Assisted in the installation of new heating, ventilation, and air conditioning systems for enhanced energy savings.
  • Maximized job site efficiency with proper preparation of materials needed for each assignment according to specifications provided by senior technicians or project managers.
  • Collaborated with senior technicians to diagnose complex issues and implement effective solutions.
  • Streamlined inventory management by organizing tools and equipment for easy access during job assignments.
  • Ensured customer satisfaction with timely and accurate troubleshooting and repairs of HVAC systems.
  • Reduced callbacks due to thorough follow-ups after installations or repairs were completed, verifying optimal system performance before leaving the worksite.
  • Improved system efficiency by conducting regular maintenance on HVAC systems.

Phone Operator

HGS - Hinduja Global Solutions
10.2020 - 11.2021
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.

Crew Member Trainer

Portillos
03.2019 - 09.2021
  • Trained other employees in customer service, food safety, and performance requirements.
  • Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
  • Set positive example for team members by providing high-quality, efficient service.
  • Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Implemented updated safety protocols, resulting in a safer workplace for all employees.
  • Maintained current knowledge of all team position requirements.
  • Maintained accurate records of each crew member''s progress throughout their respective training programs.

Crew Leader

Hardees Resturamt
10.2011 - 08.2021
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.

Server Trainer

Golden Corral Buffet and Grill
03.2016 - 04.2020
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

General Studies/HVAC TECH

Midwest Technical Institute
IL
08-2021

High School Diploma -

Limestone High School
Bartonville IL
05-2012

Skills

  • Technical troubleshooting
  • Electrical wiring
  • Leak checks
  • System troubleshooting
  • Package and split systems
  • HVAC and refrigeration systems
  • Heating systems
  • Certified HVAC technician
  • Air conditioning
  • HVAC controls
  • Cooling systems maintenance
  • Installs
  • Blueprint reading

Certification

EPA Certified

OSHA 10

Timeline

HVAC Technician

Ruyle Mechanical Services
05.2021 - 10.2024

HVAC Helper

Bob Hundemer
10.2020 - 07.2023

Phone Operator

HGS - Hinduja Global Solutions
10.2020 - 11.2021

Crew Member Trainer

Portillos
03.2019 - 09.2021

Server Trainer

Golden Corral Buffet and Grill
03.2016 - 04.2020

Crew Leader

Hardees Resturamt
10.2011 - 08.2021

General Studies/HVAC TECH

Midwest Technical Institute

High School Diploma -

Limestone High School

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Caressa Todd