Caren Johnson
Alsip
Summary
Experienced customer service representative known for effective issue resolution and complaint management. Expertise in order processing and customer relationship management enhances customer satisfaction and drives positive outcomes for promotional events.
Overview
24
24
years of professional experience
Work History
Customer Care Representative
Southern Glazer's Wine and Spirits
Bolingbrook
07.2001 - Current
- Assisted customers with product inquiries and order placements.
- Managed customer complaints and resolved issues promptly.
- Collaborated with sales team to support promotional events.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
Education
High School Diploma -
George Henry Corliss
Chicago, IL08-1981
Skills
- Customer service
- Customer relationship management
- Issue resolution
- Order processing
- Product knowledge
- Complaint management
Languages
English
Professional
Timeline
Customer Care Representative
Southern Glazer's Wine and Spirits
07.2001 - Current
High School Diploma -
George Henry Corliss