CANDICE M. HUDSON, MHA, CPhT

• Optimize Epic EMR workflows across patient access and laboratory services, using system analytics to drive operational improvements and support strategic planning.
• Analyze Epic operational metrics to surface workflow bottlenecks, presenting quarterly recommendations to leadership that improved lab order accuracy and patient access efficiency.
• Serve as a subject matter resource for Epic-related workflows involving laboratory operations, patient access processes, provider ordering, and operational performance.
• Partner with leadership teams and hiring managers throughout recruitment, onboarding, workforce planning, and talent development initiatives.
• Coordinate onboarding and offboarding activities for Labcorp phlebotomists while ensuring operational readiness and training compliance.
• Participate in hiring decisions, providing operational insight and recommendations regarding candidate fit and workforce/patients' needs.
• Develop and deliver training materials, tip sheets, and educational resources for healthcare staff related to laboratory testing, Epic workflows, operational processes, and supply ordering.

• Utilized Epic EMR to support laboratory, pharmacy, patient access, reimbursement, reporting, and operational workflows across a large federally qualified health center network.

•Served as lead analyst supporting 340B and laboratory program operations, reimbursement processes, compliance initiatives, and financial optimization efforts.

• Leveraged Epic reporting and operational data to evaluate program performance, identify reimbursement trends, and support data-driven decision-making.

• Developed expertise in healthcare reimbursement methodologies, payer requirements, Epic workflows, and pharmacy and laboratory revenue cycle operations.

• Evaluated operational and reimbursement trends to identify opportunities for cost savings, compliance improvement, and program effectiveness.

• Collaborated with pharmacy, laboratory, compliance, finance, clinical teams, and operational leaders to support organizational objectives and regulatory requirements.

• Supported strategic initiatives involving purchasing, inventory management, reimbursement optimization, workflow improvement, and healthcare policy compliance.

• Prepared reports, analyses, and operational recommendations used by leadership to support program performance, strategic planning, and reimbursement-related opportunities.

• Built strong cross-functional relationships with internal stakeholders and external healthcare partners to support operational success and organizational initiatives.

• Managed over 150 patient check-in, registration, scheduling, and check-out workflows while maintaining exceptional patient service standards.

• Supported patient access operations, insurance verification, prior authorizations, and coordination of care activities.

• Processed payments and supported front-end revenue cycle operations to ensure accurate patient account management.

• Utilized Epic EMR to manage patient information, appointment scheduling, registration activities, insurance documentation, and clinical workflow support.

• Collaborated with providers, clinical staff, patient access teams, and operational leadership to ensure efficient patient flow and positive patient experiences.

• Assisted patients in navigating healthcare services while supporting organizational goals related to access, service quality, and operational performance.

• Streamlined clinic workflows to enhance patient flow and increase staff efficiency.
• Coordinated patient scheduling, ensuring optimal resource utilization and reducing wait times.