Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candice M Holmes

La Grange,IL

Summary

Creative and empathetic branding & graphic designer transitioning from 25+ years in customer support roles. Skilled in visual storytelling, Canva-based brand systems, and client-facing print projects. Known for building emotionally resonant brand identities and marketing collateral. Currently pursuing a Bachelor of Arts in Graphic Communications and maintaining a diverse portfolio on Behance.

Overview

16
16
years of professional experience

Work History

Customer Service Associate

Enova Internationa
10.2024 - Current
  • Guided customers through loan processes with empathy and clarity, applying communication skills to brand messaging.
  • Resolved 95% of inquiries within 24 hours using Google Workspace.
  • Adapted tone and delivery to suit diverse audiences.

Branding & Graphic Designer

Sweet Visionaries (Freelance)
07.2022 - Current
  • Designed brand identities and print materials for clients including Lune & Ember and Furfolk Co.
  • Created mood boards, palettes, and mockups using Canva, Photoshop, and Cricut Design Space.
  • Delivered 6+ full branding projects and over 20 themed print collateral sets, resulting in increased client engagement and brand consistency for small businesses and personal events.

Software Support Specialist

Storable
05.2023 - 06.2024
  • Delivered software support via Zendesk/Salesforce, maintaining detailed records.
  • Assisted clients customizing storage websites with images, layout, and basic HTML/CSS.
  • Resolved an average of 40–60 support tickets per day with a 95%+ satisfaction rating, improving client experience and reducing issue resolution time across the software support team.

Technical Expert – Social Media

Verizon
11.2009 - 03.2023
  • Delivered tech support via social media and email, mastering brand voice and tone.
  • Created customer-facing content aligned with brand voice.
  • Managed up to 80+ customer interactions daily, consistently maintaining a customer satisfaction rating above 90%, and contributed to exceeding team performance goals for issue resolution and upselling services.

Education

Bachelor of Science - Graphic Communications

University of Maryland Global Campus
College Park, Maryland
05.2027

Associate of Arts - Digital Arts

Iowa Central Community College
Fort Dodge, IA
05.2025

Skills

  • Logo creation
  • Visual storytelling
  • HTML and CSS
  • Microsoft office expertise
  • Complex Problem-solving
  • Project coordination
  • Print design
  • Brand Identity
  • Canva
  • Graphic design
  • Moodboarding
  • Adobe creative suite (photoshop, illustrator, InDesign)

Timeline

Customer Service Associate

Enova Internationa
10.2024 - Current

Software Support Specialist

Storable
05.2023 - 06.2024

Branding & Graphic Designer

Sweet Visionaries (Freelance)
07.2022 - Current

Technical Expert – Social Media

Verizon
11.2009 - 03.2023

Bachelor of Science - Graphic Communications

University of Maryland Global Campus

Associate of Arts - Digital Arts

Iowa Central Community College

Similar Profiles

CREATE PROFILE
Candice M Holmes