Candice M Holmes
La Grange,IL
Summary
Creative and empathetic branding & graphic designer transitioning from 25+ years in customer support roles. Skilled in visual storytelling, Canva-based brand systems, and client-facing print projects. Known for building emotionally resonant brand identities and marketing collateral. Currently pursuing a Bachelor of Arts in Graphic Communications and maintaining a diverse portfolio on Behance.
Overview
16
16
years of professional experience
Work History
Customer Service Associate
Enova Internationa
10.2024 - Current
- Guided customers through loan processes with empathy and clarity, applying communication skills to brand messaging.
- Resolved 95% of inquiries within 24 hours using Google Workspace.
- Adapted tone and delivery to suit diverse audiences.
Branding & Graphic Designer
Sweet Visionaries (Freelance)
07.2022 - Current
- Designed brand identities and print materials for clients including Lune & Ember and Furfolk Co.
- Created mood boards, palettes, and mockups using Canva, Photoshop, and Cricut Design Space.
- Delivered 6+ full branding projects and over 20 themed print collateral sets, resulting in increased client engagement and brand consistency for small businesses and personal events.
Software Support Specialist
Storable
05.2023 - 06.2024
- Delivered software support via Zendesk/Salesforce, maintaining detailed records.
- Assisted clients customizing storage websites with images, layout, and basic HTML/CSS.
- Resolved an average of 40–60 support tickets per day with a 95%+ satisfaction rating, improving client experience and reducing issue resolution time across the software support team.
Technical Expert – Social Media
Verizon
11.2009 - 03.2023
- Delivered tech support via social media and email, mastering brand voice and tone.
- Created customer-facing content aligned with brand voice.
- Managed up to 80+ customer interactions daily, consistently maintaining a customer satisfaction rating above 90%, and contributed to exceeding team performance goals for issue resolution and upselling services.
Education
Bachelor of Science - Graphic Communications
University of Maryland Global Campus
College Park, Maryland05.2027
Associate of Arts - Digital Arts
Iowa Central Community College
Fort Dodge, IA05.2025
Skills
- Logo creation
- Visual storytelling
- HTML and CSS
- Microsoft office expertise
- Complex Problem-solving
- Project coordination
- Print design
- Brand Identity
- Canva
- Graphic design
- Moodboarding
- Adobe creative suite (photoshop, illustrator, InDesign)
Timeline
Customer Service Associate
Enova Internationa
10.2024 - Current
Software Support Specialist
Storable
05.2023 - 06.2024
Branding & Graphic Designer
Sweet Visionaries (Freelance)
07.2022 - Current
Technical Expert – Social Media
Verizon
11.2009 - 03.2023
Bachelor of Science - Graphic Communications
University of Maryland Global Campus
Associate of Arts - Digital Arts
Iowa Central Community College
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