Candice Dams
Antioch
Summary
Dedicated professional with extensive experience in property management, focusing on daily operations and budget oversight. Proven track record in fostering strong tenant relationships and enhancing community engagement. Skilled in effective communication and conflict resolution, driving tenant satisfaction and retention.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Community Property Manager
BH Management Services
Gurnee
04.2017 - 04.2026
- Managed daily operations of multifamily properties to ensure smooth functionality.
- Coordinated maintenance requests and vendor services to ensure timely property upkeep.
- Created community engagement programs that increased resident satisfaction and participation.
- Oversaw leasing processes, including tenant screenings and lease signings.
- Executed budget management practices that maintained control over property expenses.
- Trained and supervised property staff to maintain high service standards.
- Ensured compliance with housing regulations and company policies consistently.
- Facilitated communication between residents and management to resolve concerns promptly.
- Conducted regular inspections of residential properties to ensure compliance with local ordinances and regulations.
- Responded promptly to resident inquiries or complaints regarding maintenance issues or lease violations.
- Maintained detailed records of all financial transactions, including rent payments and maintenance costs.
- Negotiated contracts with vendors for repairs, maintenance services, and other property needs.
- Enforced rental policies, including late fees and eviction notices.
- Performed market research to determine competitive rental rates in the area.
- Developed annual budgets for each property, analyzing income statements and expenses to identify areas of improvement.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Supervised property staff directly, ensuring adherence to service standards.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Compiled and conveyed operational and financial data to regional manager.
Assistant Community Manager
Michelson Realty
Gurnee
12.2010 - 04.2017
- Coordinated community events and activities that increased resident participation and engagement.
- Managed resident communications and inquiries to ensure timely responses and satisfaction.
- Facilitated property tours for prospective residents and answered questions.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Maintained accurate records of lease agreements and tenant information to support efficient operations.
- Processed applications from prospective tenants or homeowners in a timely manner.
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
- Collaborated with maintenance teams to ensure timely service requests resolution.
- Implemented marketing strategies to promote available rental properties actively.
- Developed marketing materials for various projects within the community.
- Created engaging content for newsletters, blogs, and social media posts.
- Monitored social media accounts for content related to the organization's initiatives.
- Drafted and composed correspondence to applicants and residents, including notifications determining residential eligibility.
- Assisted with creating and implementing community outreach programs.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Investigated potential violations of lease agreements by tenants.
- Tracked and monitored office supply inventory to restock and purchase new items, including sourcing and selecting best price suppliers.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Partnered with maintenance to promptly determine readiness of vacant apartments.
- Streamlined workflow and reporting processes through creation and implementation of new document control and filing systems.
- Provided administrative support to the Community Manager.
- Educated community members on products, services, and initiatives.
Education
High School Diploma -
Antioch Community High School
Antioch05-2021
Skills
- Property management
- Budget oversight
- Regulatory compliance
- Customer relationship management
Certification
- State of Illinois Residential Real Estate Leasing License - Issued in 2009
Timeline
Community Property Manager
BH Management Services
04.2017 - 04.2026
Assistant Community Manager
Michelson Realty
12.2010 - 04.2017
High School Diploma -
Antioch Community High School