Candi Eaves

• Reduced false alarms by thoroughly verifying incoming signals before dispatching resources.
• Adhered to strict confidentiality standards, safeguarding sensitive customer information at all times.
• Collaborated with team members to develop strategies for improving overall dispatcher performance and efficiency.
• Established strong rapport with local emergency response teams, building trust and fostering effective collaboration during critical situations.
• Provided compassionate assistance to callers experiencing distressing events while ensuring their safety until help arrived.
• Ensured accurate record-keeping with diligent documentation of all calls, dispatches, and follow-up actions.
• Contributed to increased public safety by closely monitoring alarm systems and quickly alerting authorities when necessary.
• Demonstrated versatility in handling various types of calls, including burglary, fire, medical emergencies, and panic alarms.
• Assisted callers in emergency situations with appropriate information and support.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.

• Supervised team of [Number] employees and provided training focused on maximizing overall performance.
• Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
• Created a positive work environment through open communication channels and fostering teamwork among staff members.
• Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
• Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
• Directed dispatching, routing, and tracking of [Number] fleet vehicles.
• Collaborated closely with other departments within the organization to optimize workflow processes across teams.
• Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards, and weather conditions.
• Managed [Number] dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
• Scheduled deliveries and pickups according to customer needs.
• Monitored vehicle locations to coordinate timely arrivals.
• Answered phone calls and responded to customer emails.
• Utilized customer feedback to improve customer service.
• Assisted in resolving customer complaints and grievances.

Manage the Owner Operators on my board . Booked freight and . Brokered extra loads . Provided many rates and inputted the information into they systems . Did the drivers settlements ordered permits for oversized movements. Provided excellent customer service received many calls from corporate management how my terminal was the only terminal that showed growth every quarter.