Candi Adams
Streamwood
Summary
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Lead Dispatcher
Get Fresh Produce-Bartlett, IL
2022.05 - 2024.07
- Dispatch over 200 drivers from our location, handle all breakdowns for multiple DC's, assist with all issues with drivers for multiple locations, monitor drivers on routes from dispatch until end of shift, send hourly email updates, enter and route sales orders, supervise 2 employees on shift
- Update database with all changes to routes and drivers schedules
- Only point of contact for several dc locations overnight
- Training, Routing and Dispatch.
Doordash Driver
DoorDash-Streamwood, IL
2021.10 - 2022.05
- Deliver food and groceries to customers for the door dash app.
UPS Package Handler
UPS-Addison, IL
2021.11 - 2021.12
- Loaded Trucks with customer packages for shipping.
LDP
GoDaddy-Hiawatha, IA
2017.03 - 2018.10
- I serviced our customers via a call center environment on building their business and reaching their online business goals with our multilayered products
- As an LDP I also assisted supervisors with agent feedback, training, reports, group chats, timecard processing.
Operations Director
Netbricks-Elk Grove Village, IL
2015.07 - 2017.03
- Performed all database functions including creating an access database from an excel spreadsheet company was working on
- Upgraded to SQL database in 2016
- Processed all customer orders from receipt to shipping
- Handled all customer calls and inquiries
- Handled all processing of chargebacks and any associated communications.
Call Center Manager
Blue Line Marketing-Lombard, IL
2014.07 - 2015.07
- Scheduling, Training, Associate Reviews, Uploading of all outbound call list into dialer
- Completed payroll and bonuses for all employees
- Trained callers on campaigns
- Assisted with escalated calls.
Call Center Manager
Excel WIndows-Bloomingdale, IL
2013.06 - 2014.07
- Started as being their first outbound telemarketer scheduling appointment for the sales team
- Moved up to supervising 3 additional telemarketers, scheduling and handling payroll for those associates
- Began the process of purchasing and installing an automated dialer for the company
- Made necessary adjustments to their access database as needed.
Reporting Analyst
PST Marketing-Lombard, IL
2009.07 - 2013.06
- Created scripts for callers, ran reports from SQL database for our customers, managed callers on outbound and inbound accounts
- Began Live Chat and managed employees for Live Chat for clients
- Began Customer Support Line as well as managed 24/7 for clients
- Trained employees on client's needs for the accounts as well as their notes
- Created pop up scripts for surveys taken during calls based on the client's needs
- Trained callers on several different campaigns.
Production Analyst
JBBS FIsher Nuts-Elgin, IL
2007.04 - 2009.06
- Worked with scheduling, prepared 7 lines for production
- Ordered products for lines
- Printed labels and shipping orders for scheduled production on all lines
- Assisted Line supervisors with additional production needs to make sure products were ready for shipment.
Shipping and Receiving Manager
Volt Temp Service-Schaumburg, IL
2005.11 - 2007.03
- Managed warehouse of 5 employees, handled all incoming and outbound LTL's
- Scheduled deliveries and outbound loads
- Inventory
- Opened and closed warehouse
- Turned in all time cards via email to headquarters.
Software Release Manager
ADP-Elk Grove Village, IL
2002.12 - 2005.03
- Handled all scheduling of software loads with customers, trained clients and employees on all changes that would occur with the new software
- Prepared and ran weekly conference call with R&D and clients to announce new software and answer any questions regarding changes
- Completed all loads of the software on the servers for the clients once scheduled
- Updated all servers that were out of date on servers
- Available 24/7 all customers that had issues with servers or software.
Education
Associate in Business Administration -
IT AIU Online Hoffman
Estates, IL12.2012
Skills
- Access (10+ years)
- Live Chat
- Data entry
- Excel
- Sap
- Warehouse Management
- XML
- Data collection
- Customer service
- Organizational skills
- SQL
- Linux (10+ years)
- Microsoft
- Technical support
- Scripting
- Customer support
- Leadership
- Analysis skills
- Warehouse experience
- Freight
- Analytics
- Quick Decision Making
- Prioritizing calls
- Data Entry
- Route Planning
- Routing orders
- Incident Reporting
- Dispatching field personnel
- Updating logs
- Verifying coverage
- Dispatching procedures
- Dispatch Coordination
- Customer Relations
- Route Navigation
- Work Order Management
- Service planning
- Database updates
- Database Management
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Dispatch Recordkeeping
- Route Planning and Adjustment
- Microsoft Office
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Training and Development
- Workload Management
- Work Crew Dispatch
- Time management abilities
- Adaptability
- Written Communication
- Traffic Monitoring
- Equipment Inspection
- Personnel Monitoring
- Service Vehicle Dispatch
Certification
Driver's License
Timeline
Lead Dispatcher
Get Fresh Produce-Bartlett, IL
2022.05 - 2024.07
UPS Package Handler
UPS-Addison, IL
2021.11 - 2021.12
Doordash Driver
DoorDash-Streamwood, IL
2021.10 - 2022.05
LDP
GoDaddy-Hiawatha, IA
2017.03 - 2018.10
Operations Director
Netbricks-Elk Grove Village, IL
2015.07 - 2017.03
Call Center Manager
Blue Line Marketing-Lombard, IL
2014.07 - 2015.07
Call Center Manager
Excel WIndows-Bloomingdale, IL
2013.06 - 2014.07
Reporting Analyst
PST Marketing-Lombard, IL
2009.07 - 2013.06
Production Analyst
JBBS FIsher Nuts-Elgin, IL
2007.04 - 2009.06
Shipping and Receiving Manager
Volt Temp Service-Schaumburg, IL
2005.11 - 2007.03
Software Release Manager
ADP-Elk Grove Village, IL
2002.12 - 2005.03
Associate in Business Administration -
IT AIU Online Hoffman
Driver's License
Similar Profiles
Khemraj RamadharKhemraj Ramadhar
Produce Driver at Fresh Valley ProduceProduce Driver at Fresh Valley Produce
Vanessa GarciaVanessa Garcia
Shipping Clerk at King Fresh ProduceShipping Clerk at King Fresh Produce
KAREN CREIGHTONKAREN CREIGHTON
Office Administrator / Manager at Yamatji Fresh Produce Pty LtdOffice Administrator / Manager at Yamatji Fresh Produce Pty Ltd