Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Candi Acevedo

Candi Acevedo

Chicago

Summary

Business professional with 15 years of experience managing customer relations in fast paced dynamic environments. Consistently finds new opportunities to enhance processes while driving team members to success. An avid technology enthusiast who thrives on communicating and training others with new ideas.

Overview

15
15
years of professional experience

Work History

SR. SERVICE ADVISOR

TESLA
07.2024 - Current

SR. VIRTUAL SERVICE ADVISOR

TESLA
06.2022 - 06.2024

VIRTUAL SERVICE ADVISOR

TESLA
06.2021 - 06.2022

SERVICE COACH

TESLA
11.2018 - 06.2021
  • Directed team with new restructuring model: Tesla Mobile Service, which resulted in a 10% increase in customer traffic post roll out
  • Spear-headed on-boarding program for new hires to increase brand awareness while communicating Tesla's current goals and strategies
  • Managed new employees with proper resources and held online course training to prepare for company success
  • Trained new team members in introduction to service department structure, policies and procedures

SERVICE ADVISOR

TESLA
10.2015 - 06.2021
  • Created and executed a new process of communication to improve customer retention which resulted in an increase in CSI score by 5%
  • Managed employees by communicating service delivery strategy from analyzing detailed repair order reports
  • Coordinated and project managed ideas with service technicians/parts advisors to meet client deadlines
  • Communicated with customers to identify needs and from there created customized solutions within tight deadlines
  • Coordinated with upper management on multi-tasking various ad hoc tasks and initiatives to improve work flow structure

SERVICE CONCIERGE

TESLA
09.2013 - 10.2015
  • Strategically generated new ideas for service related inquires while solving complex problems in a fast paced environment to improve CSI score
  • Represented as initial point of contact for customer related inquiries across multiple departments
  • As EHS location supervisor, met and exceeded specific requirements given by the health and safety department for policies/procedures
  • Responsible for logging, analyzing and translating data into actionable items
  • Represented marketing team in coordinating and hosting of in-store and out-side events

BUSINESS TEAM SPECIALIST

APPLE, INC
02.2011 - 07.2013
  • Acquired new leads by utilizing Apple technology products for business which lead to a 10% increase in customer traffic
  • Created an employee business training plan to identify customer opportunities for growth which lead to an increase in business leads by 7%
  • Presented customized technology solutions for customers while implementing computer and device setup for B2B environments
  • Generated a tailored sales plan for Apple's B2B customer retention program

SPECIALIST

APPLE, INC
06.2010 - 01.2011
  • Met and exceeded sales goals by consistently selling solutions and providing exceptional customer service
  • Responsible for driving sales through sampling initiatives, suggestive selling and communication of promotional items and specials
  • Held personalized training and Q&A sessions for consumers to understand and utilize their devices
  • While identifying customer needs, trained and translated new products and quickly created customer solutions in a fast paced dynamic environment

Education

Bachelor of Arts - Film And Video Production

Columbia College Chicago
Chicago, IL
01-2011

Skills

  • Brand Development
  • Quality Assurance
  • Program Training
  • Technical Support
  • B2B/B2C Sales
  • Customer Retention
  • Microsoft Office Suite
  • Exceptional Customer Service and Team Building
  • Adobe CS
  • Customer Acquisition
  • Google Docs
  • Google Sheets

Accomplishments

    Landmark

    Leadership and Developmental Training Program for Professionals

    Best of Brand : Apple

Timeline

SR. SERVICE ADVISOR

TESLA
07.2024 - Current

SR. VIRTUAL SERVICE ADVISOR

TESLA
06.2022 - 06.2024

VIRTUAL SERVICE ADVISOR

TESLA
06.2021 - 06.2022

SERVICE COACH

TESLA
11.2018 - 06.2021

SERVICE ADVISOR

TESLA
10.2015 - 06.2021

SERVICE CONCIERGE

TESLA
09.2013 - 10.2015

BUSINESS TEAM SPECIALIST

APPLE, INC
02.2011 - 07.2013

SPECIALIST

APPLE, INC
06.2010 - 01.2011

Bachelor of Arts - Film And Video Production

Columbia College Chicago

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Candi Acevedo