Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Candace Tomas

University Park

Summary

Dynamic Account Executive at onPeak with a strong track record in corporate travel and client relationship building. Proven expertise in event planning and project management, resulting in increased hotel pick-up and enhanced client satisfaction. Skilled in problem-solving and driving innovative solutions that elevate event experiences and foster long-term partnerships.

Overview

18
18
years of professional experience

Work History

Account Executive

onPeak
Chicago
05.2017 - Current
  • Serve as main client touch point to lead communication and overall deliverables; consult clients in effective housing management and nurture the overall relationship
  • Lead implementation of client events, both internally and externally; determine client needs, communicate onPeak's needs and requirements, and promote services/products to clients
  • Analyze performance of event's hotel block pick-up and registration numbers against history and event budget; devise creative ways to increase overall hotel pick-up and revenue
  • Develop project management timelines, ensuring dates and deliverables are met
  • Collaborate with onPeak's internal departments to execute processes, identifying opportunities to innovate and improve our execution of event housing for clients
  • Consult client on use of concessions and comps; process and manage reservations of VIPs/client staff
  • Create event revenue projections, budgets and periodic re-forecasting
  • Travel on-site to events as needed to interact with client; manage on-site service plan and assist with operations (customer/exhibitor relations, promotion of bookings for future events, reporting)
  • Coordinate and conduct pre convention meetings to ensure smooth process for all event travelers
  • Organize/conduct site visit for future cities/event years

Exhibitor Group Analyst

onPeak
Chicago
01.2015 - 01.2017
  • Responsible for securing new sales and services tailored to the trade show and event industry
  • Identify and prospect for new business via networking and cold calling to develop targeted solicitation strategies for key accounts.
  • Strategically manage existing client exhibition programs to ensure client retention and portfolio growth
  • Work with creative teams to develop capture directed marketing goals and objectives.
  • Ensure effective client communications including documentation, project timelines, progress, and verbal discussions.
  • Attends industry events, meetings and local association meetings to provide maximum exposure for the Company and network/build relationships with targeted prospects.
  • Manage Top 25 Exhibitor bookings

Operations Coordinator

onPeak
Chicago
01.2014 - 01.2015
  • Manage the cut off process, including clearing no names, running rooming lists, following up on declined cards, creating axis users, and troubleshooting
  • Serve as the hotel main point of contact for any rooming list issues, confirmation numbers, and problems with reservations
  • Collect actualized numbers and audits from the hotel partners for various events
  • Various miscellaneous projects

Contact Center Representative

onPeak
Chicago
01.2013 - 01.2014
  • Answer calls and respond to emails
  • Handle customer inquiries both telephonically and by email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Process reservations
  • Identify and escalate priority issues
  • Route call to appropriate resource

Co General Manager

Sweet Dreams Cakes and Bakery
Frankfort
01.2011 - 01.2013
  • Responsible for scheduling, inventory control, order fulfillment, hiring
  • Event management and set up
  • Catering Management
  • Serve as social networking lead, update lead sites with current company information and promotions
  • Product development
  • Manage inboxes, telephone inquiries, media relations, and quality control

Account Coordinator

NSI Marketing Services
Chicago
01.2008 - 01.2011
  • Administer several co-op advertising program accounts for companies that are leaders in their respective industries- i.e. technology, insurance, auto
  • Serve as the liaison between the marketing directors of the accounts and their business partners by conducting auditing of promotional/marketing agreements, meeting deadlines, troubleshooting, and administering prior approvals for activities
  • Process reimbursements to client's business partners in a timely and efficient manner
  • Coordinate project management and streamline workflow processes
  • Manage client web based program that serves as an account management tool for business partners
  • Educate client's customers about the co-op advertising programs available to them and the benefits of participating

Event Coordinator

Exclusively 4 U
Glenwood
01.2007 - 01.2008
  • Assist with negotiations for space contracts and booked event space
  • Keep track of event finances including check requests, invoicing, and reporting
  • Prepare and modify event contracts as requested
  • Conduct research, made site visits, and found resources to help staff make decisions about event possibilities

Education

Communications -

Northern Illinois University
01.2004

Skills

  • Events management
  • Client relationship building
  • Corporate travel planning
  • Project management
  • Problem solving
  • Revenue forecasting

References

References available upon request.

Timeline

Account Executive

onPeak
05.2017 - Current

Exhibitor Group Analyst

onPeak
01.2015 - 01.2017

Operations Coordinator

onPeak
01.2014 - 01.2015

Contact Center Representative

onPeak
01.2013 - 01.2014

Co General Manager

Sweet Dreams Cakes and Bakery
01.2011 - 01.2013

Account Coordinator

NSI Marketing Services
01.2008 - 01.2011

Event Coordinator

Exclusively 4 U
01.2007 - 01.2008

Communications -

Northern Illinois University

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Candace Tomas