CANDACE FRANTZ
Herscher,Illinois
Summary
People-oriented individual with over 20 years of experience in the sales and customer service field. Passionate about building strong customer relationships and delivering excellent service while achieving company goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
General Warehouse
Transformco
10.2023 - Current
- Enhanced warehouse efficiency by organizing and maintaining a clean and safe work environment.
- Improved inventory accuracy by conducting regular cycle counts and updating records in warehouse management system.
- Expedited order fulfillment with efficient picking, packing, and shipping of customer orders.
- Supported warehouse operations with various tasks including palletizing, wrapping, labeling, and sorting packages as needed.
General Manager
NNDYM IL, Country Inn and Suites
06.2022 - 02.2023
- Managed local 72 room hotel.
- Recruited, interviewed and hired qualified staff for open positions. Then trained new employees on job functions, policies and procedures,
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Plant Office Manager
Vulcan Materials
11.2021 - 05.2022
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records. All while running a load scale.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
Front Desk Receptionist
NNDYM IL Hampton Inn
07.2020 - 11.2021
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Explained policies and procedures to visitors.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Education
High School Diploma -
Bradley Bourbonnais Community High School
Bradley, IL05.1994
Skills
- Networking abilities
- Vendor relationships
- Data review
- Training and coaching
- Customer experiences
- Communication skills
- Purchasing and planning
- Schedule management
Timeline
General Warehouse
Transformco
10.2023 - Current
General Manager
NNDYM IL, Country Inn and Suites
06.2022 - 02.2023
Plant Office Manager
Vulcan Materials
11.2021 - 05.2022
Front Desk Receptionist
NNDYM IL Hampton Inn
07.2020 - 11.2021
High School Diploma -
Bradley Bourbonnais Community High School
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