Camilla Edwards
Chicago
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
14
14
years of professional experience
2001
2001
years of post-secondary education
Work History
Customer Service Representative
Walmart
Chicago
09.2010 - 12.2024
- Assisted customers with product inquiries and service-related issues.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed transactions accurately using point-of-sale systems.
- Maintained a clean and organized sales floor for optimal shopping experience.
- Collaborated with team members to ensure efficient store operations.
- Handled returns and exchanges while adhering to company guidelines.
- Trained new employees on customer service best practices and store procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Westinghouse
Chicago, IllinoisSkills
- Product knowledge
- Sales transaction processing
- Employee training
- Customer service
- Refunds processing
- Shipping and receiving
- Shipping procedures
- Order processing
- Call center experience
- Strong teamwork
- Retail sales customer service
Timeline
Customer Service Representative
Walmart
09.2010 - 12.2024
Westinghouse
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