Camila Nicole Diaz Acosta
Carol Stream
Summary
Dedicated and motivated student with a proven track record in both retail sales and administrative support. As a Retail Sales Specialist at Metro by T-Mobile, I consistently exceeded goals by providing exceptional customer service, demonstrating strong problem-solving skills, cash management, and teamwork. I currently apply the same high level of efficiency and organization while providing administrative support to the College of DuPage Intercultural Student Initiatives office. I offer excellent technical proficiency, a strong academic foundation, and professional expertise, ready to contribute to a dynamic team environment.
Overview
4
4
years of professional experience
Work History
COD - InterCultural Initiatives
Student Representative - Office Support
Glen Ellyn
09.2024 - Current
- Created promotional materials to advertise upcoming events and activities.
- Managed and organized all storage spaces, ensuring efficient inventory control and easy access to supplies.
- Facilitated external telephone communications with calls in Spanish, ensuring accurate document preparation and distribution. Organized digital files.
Retail Sales Specialist
Metro by T-Mobile
Carol Stream
10.2023 - Current
- Handled cash, credit, and debit transactions accurately while maintaining security and adhering to company policies.
- Provided personalized customer service, assisting clients in selecting the best plans and devices to meet each customer's needs.
- Consistently achieved and exceeded sales targets through proactive sales strategies.
- Assisted in resolving customer inquiries and complaints efficiently while escalating more complex issues to management when necessary.
- I engaged in teamwork with my colleagues, achieving the store's overall goals and creating a positive environment.
Cashier and Costumer Service
La Sabrosa Michoacana
Carol Stream
08.2022 - 07.2023
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Stocked shelves with merchandise when needed.
- Prepared and served food and beverages according to restaurant standards
Food Service Associate
Dunkin' Donuts
Carol Stream
09.2021 - 05.2022
- Prepared beverages and food according to company standards, always ensuring quality and care.
- Worked as a team with my colleagues when taking and serving orders to fulfill requests during high-demand periods, ensuring fast and efficient service.
- Restocked supplies and inventory to ensure smooth and worry-free operations.
- Maintained order and cleanliness of work areas to conform with health codes.
Education
Associate of Arts - Psychology
College of DuPage
Glen Ellyn, IL05-2026
High School Diploma -
Glenbard North High School
990 Kuhn Rd, Carol Stream, IL 6018805-2023
Skills
- Team Collaboration
- Inventory management
- Customer service excellence
- Problem solving and conflict resolution
- Sales and upselling
- Cash Handling
- Cross-cultural design
Affiliations
- I enjoy helping the community with activities such as food distribution and supporting community service programs such as the West Suburban Community Pantry. I actively work to meet the needs of vulnerable communities by ensuring they have access to healthy, fresh food. My volunteer role is to work as part of a team to ensure that the produce is in good condition
- I enjoy getting involved in college activities
Accomplishments
- Received a Board of Trustees Scholars Award from College of DuPage
- Received an academic letter Glenbard North high school.
- I was awarded a place on the Glenbard North High School Honor Roll for academic excellence and good behavior
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
COD - InterCultural Initiatives
Student Representative - Office Support
09.2024 - Current
Retail Sales Specialist
Metro by T-Mobile
10.2023 - Current
Cashier and Costumer Service
La Sabrosa Michoacana
08.2022 - 07.2023
Food Service Associate
Dunkin' Donuts
09.2021 - 05.2022
Associate of Arts - Psychology
College of DuPage
High School Diploma -
Glenbard North High School
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