CAMILA TAPIA
Bolingbrook
Summary
Experienced professional dedicated to delivering exceptional customer service and resolving issues to ensure utmost customer satisfaction. Skilled in handling guest concerns, greeting visitors, and efficiently managing reception duties in fast-paced environments. Demonstrates polished communication skills and remains composed in high-stress situations, consistently employing appropriate responses.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Aloft Hotel
05.2024 - 10.2024
- Greeted guests upon arrival and provided excellent customer service
- Answered phones, booked reservations, and responded to inquiries from customers
- Maintained daily records of all transactions, including payments and cancellations
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms
- Processed guest payments through cash registers or credit card machines in an accurate manner
- Provided timely and accurate information regarding hotel services, amenities, local attractions
- Monitored lobby activity throughout shift to ensure safety of guests and staff members
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents
- Ensured that all registration cards were properly filled out according to hotel policies
- Maintained inventory levels of office supplies needed for front desk operations
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
- Handled payment processing and provided customers with receipts and proper bills and change
- Delivered friendly and knowledgeable support to current and prospective customers
- Answered phone and emails to make reservations and take guest information
- Posted incidental charges to ledgers, manually or by using computers
Sales Floor Associate
Goodwill Store
02.2023 - 03.2024
- Greeted customers upon entering store and provided assistance in locating desired items
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor
- Operated cash register to process customer purchases accurately and efficiently
- Provided knowledgeable product information to customers regarding features, benefits, and usage instructions
- Performed inventory counts on a regular basis to ensure accurate stock levels
- Maintained a friendly and professional demeanor while interacting with customers and colleagues alike
- Resolved customer complaints promptly and professionally according to company policies
- Processed returns and exchanges quickly and efficiently while ensuring customer satisfaction
- Maintained knowledge of current promotions, policies regarding payment and exchanges, as well as security practices
- Created positive experiences for customers through friendly conversations during transactions
Sanitation Lead
Lafabril
04.2021 - 09.2022
- Led training in sanitation and cleaning practices.
- Increased team efficiency by providing training on proper sanitation practices to all staff members.
- Developed a strong understanding of company-specific requirements and standards for sanitation, leading to consistently high-quality results.
- Played an integral role in passing industry inspections by maintaining rigorous sanitation standards throughout the facility.
- Collaborated with other departments to develop comprehensive sanitation protocols, resulting in improved overall facility hygiene.
- Reduced risk of contamination through regular monitoring and cleaning of food products.
Education
Associate of Arts - Interior Design
Joliet Junior College
Joliet, IL05.2025
High School Diploma -
Bolingbrook High School
Bolingbrook, IL06.2019
Skills
- Office Administration
- Hospitality services
- Information Protection
- Multi-Line Phone Systems
- Cash Handling
- Effective Planning
- Scheduling
- Scheduling appointments
- File management
- Bilingual fluency
- Customer service
- Supply replenishment
Timeline
Front Desk Associate
Aloft Hotel
05.2024 - 10.2024
Sales Floor Associate
Goodwill Store
02.2023 - 03.2024
Sanitation Lead
Lafabril
04.2021 - 09.2022
High School Diploma -
Bolingbrook High School
Associate of Arts - Interior Design
Joliet Junior College
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