Camila Tineo
Round Lake
Summary
Enthusiastic Healthcare Professional experienced in customer service and administrative functions within healthcare settings. Managed patient interactions and streamlined office operations through effective communication and attention to detail. Focused on contributing to team goals and enhancing patient satisfaction in diverse environments.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Patient Services Representative
RL Cosmetic Surgery and Medspa
Vernon Hills, IL
05.2026 - Current
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Managed patient scheduling and appointment coordination to optimize clinic operations.
- Collaborated with healthcare staff to streamline patient flow and enhance service delivery.
- Assisted in maintaining medical records and ensuring compliance with privacy regulations.
- Utilized electronic health record (EHR) systems for accurate data entry and retrieval.
- Supported marketing initiatives by promoting services during patient interactions, boosting engagement.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Verified insurance eligibility and coverage for patients.
- Used nextech to schedule appointments.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Front Desk Agent
Apson Towing
Hainseville Il
02.2024 - 01.2026
- Managed guest check-in and check-out processes efficiently.
- Assisted customers with inquiries, resolving issues promptly to enhance satisfaction.
- Coordinated communication between towing services and clients, ensuring timely service delivery.
- Maintained accurate records of reservations and customer interactions using CRM software.
- Input biographical and financial data
- Managed customer inquiries and provided information on towing services.
- Assisted customers with payment processing and billing inquiries using point-of-sale systems.
- Maintained accurate records of customer interactions and service requests for quality assurance.
Beauty Advisor
Ulta Beauty
Gurnee, IL
07.2024 - 04.2025
- Advised clients on beauty products, providing personalized recommendations to enhance customer satisfaction.
- Assisted in maintaining store presentation standards, ensuring product displays were attractive and organized.
- Educated customers on skincare routines, promoting effective use of products for optimal results.
- Supported inventory management processes, including restocking shelves and managing product availability.
Education
Associate of Science - Nursing
College of Lake County
Grayslake, ILHigh School Diploma -
Grayslake Central Highschool
Grayslake, IL05-2024
Skills
- Electronic health records
- Open-minded approach
- Team collaboration
- Reliable support
- Workflow optimization
- Patient record management
- EHR data management
- Confidential handling
- Customer service
- Medical terminology
- Insurance verification
- Task management
- Collaborative team player
- Appointment management
- Receptive mindset
- Fluent in spanish
Languages
English - Native
Spanish - Native
Timeline
Patient Services Representative
RL Cosmetic Surgery and Medspa
05.2026 - Current
Beauty Advisor
Ulta Beauty
07.2024 - 04.2025
Front Desk Agent
Apson Towing
02.2024 - 01.2026
Associate of Science - Nursing
College of Lake County
High School Diploma -
Grayslake Central Highschool