Camila Ramirez
Poplar Grove
Summary
Experienced professional in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving efficient and empathetic service. Known for reliability and a proactive approach in meeting customer and organizational goals. Demonstrated ability to communicate effectively in English both verbally and in writing. Excellent organization and time management skills. Outstanding customer service and interpersonal skills. Ability to prioritize multiple tasks, work effectively under stress, meet deadlines, and take direction. Proficient in Windows-based applications and MS Office software products.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Closing Expert
Target
09.2023 - Current
- Respond to customer inquiries and assist with locating products, resolving issues to ensure satisfaction and retention.
- Collaborate with team members to improve service delivery and support store operations.
- Handle multiple tasks and prioritize effectively to meet customer needs and business goals.
- Promote an organized and welcoming store environment.
Sales Associate
Walmart
09.2015 - 05.2016
- Delivered product knowledge and billing information to assist customers in decision-making.
- Provided front-line support for service-related concerns, ensuring timely resolutions.
- Maintained store cleanliness and product presentation for optimal customer experience.
Customer Service Representative
Litoral Credit
04.2014 - 07.2014
- Handled customer inquiries regarding billing, payments, and collections.
- Guided customers through troubleshooting steps and escalated complex cases per company procedures.
- Conducted follow-ups to ensure resolution and client satisfaction.
Receptionist
PGL Brasil
03.2011 - 09.2012
- Managed high call volumes and directed clients to appropriate departments.
- Maintained accurate records and protected client data confidentiality.
- Supported administrative tasks and addressed customer service inquiries.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Certificate - IT Help Desk
Ivy Tech Community College
05-2025
Skills
- Customer support (calls, emails)
- Training and troubleshooting
- Issue resolution and escalation handling
- Client relationship building
- Clear, empathetic communication
- Workflow and service improvement
- Critical thinking
- Computer proficiency
- Administrative support
- Retail store support
Languages
Portuguese (Fluent)
Spanish (Beginner)
Certification
- Micro-Certification - Welcome to ServiceNow
Timeline
Closing Expert
Target
09.2023 - Current
Sales Associate
Walmart
09.2015 - 05.2016
Customer Service Representative
Litoral Credit
04.2014 - 07.2014
Receptionist
PGL Brasil
03.2011 - 09.2012
Certificate - IT Help Desk
Ivy Tech Community College
Similar Profiles
Hannah QuinnHannah Quinn
General Merchandise Expert at TargetGeneral Merchandise Expert at Target
ASHLEY SANCHEZASHLEY SANCHEZ
Sales Associate at TargetSales Associate at Target
Aldony B MarinoAldony B Marino
Guest Advocate (Cashier), General Merchandise, Inbound (Stocking) at TargetGuest Advocate (Cashier), General Merchandise, Inbound (Stocking) at Target
Esdras TalabertEsdras Talabert
General Merchandise Expert / Closing Expert at TargetGeneral Merchandise Expert / Closing Expert at Target
Paul Koch IIIPaul Koch III
Quality Engineer at Woodward, Inc.Quality Engineer at Woodward, Inc.