Cameron L. Charleston
Lisle,IL
Summary
Driven Front Desk Agent highly skilled in managing information,documentation, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
11
11
years of professional experience
Work History
Tier 1 Service Desk Agent
CIBC, Canadian Imperial Back, Commerce
03.2022 - Current
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Support problem identification
- Advise users on appropriate course of action
- Monitor issues from start to resolution
- Provide essential online security advice and support
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
Personal Banker
BMO Harris
01.2019 - 03.2022
- Promoted financial products by maintaining excellent service offering knowledge
- Networked to increase client base and encourage existing clients to expand financial portfolios
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Expanded client base by promoting new financial products
- Continually boosted branch production and revenue by 10% by consistently meeting all monthly and quarterly sales goals
- At least 20- 30 account openings expected to be able to meet bonus expectations.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue
Sales Associate/ Service Writer
Toyota of Naperville
05.2016 - 12.2019
- Delegation and supervision of other employees
- Provided positive first impressions to welcome existing, new and potential customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- As sales rep it was expected to sell at least 8 vehicles monthly to reach our goals, and as Service Writer amount of revenue we wrote via tickets was how effectiveness was measured and bonus was paid out
- Tracked stock using company inventory management software
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Sales Associate
Batteries Plus
01.2015 - 05.2016
- Repaired devices and recommended solutions for proper device care
- Helped customers locate products and also helped manage story inventory
- Prepared merchandise for sales floor by pricing or tagging
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings. This was done with expectation of upselling at least one item for roughly every 4 customers engaged
- Processed product returns and assisted customers with other selections
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Barista
Starbucks
01.2013 - 01.2016
- Built relationships with customers and provided consistent outstanding service
- Recommended products based on solid understanding of individual customer needs and preferences
- Complied with standards for merchandising, stocking and storing product
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Trained new employees in groups and in one-on-one scenarios.
Education
High School Diploma -
Nequa Valley High School
Naperville, IL05.2012
Skills
- Customer service
- Reading Comprehension
- Loan Processing
- Problem-Solving Skills
- Clerical Support
- Written and Oral Communications
- Troubleshooting both software and hardware issues
- Windows 10 Experience
- Document Notation
- Accurate Data Entry
Timeline
Tier 1 Service Desk Agent
CIBC, Canadian Imperial Back, Commerce
03.2022 - Current
Personal Banker
BMO Harris
01.2019 - 03.2022
Sales Associate/ Service Writer
Toyota of Naperville
05.2016 - 12.2019
Sales Associate
Batteries Plus
01.2015 - 05.2016
Barista
Starbucks
01.2013 - 01.2016
High School Diploma -
Nequa Valley High School
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