Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cameron Boyd

Evergreen Park

Summary

Professional with strong background in enhancing customer experiences. Skilled in problem-solving, communication, and project management. Known for teamwork, adaptability, and delivering impactful results. Expertise includes customer service strategies and relationship building. Reliable in dynamic environments and focused on achieving organizational goals.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer experience coordinator

Encore Global
01.2023 - 01.2024
  • Acknowledge and interact with customers while maintaining a pleasant and professional image
  • Identify potential issues and provides solutions to client’s concerns
  • Respond quickly to questions and requests and handle service problems politely and efficiently
  • Communicate billing information to customers, resolve billing concerns and obtain signatures
  • Convey and enter billing changes and communicate billing challenges to appropriate Encore team members
  • Enter customer contact information and details into CRM system
  • Accompany selling manager on PreCon and Site Visit meetings as needed
  • Coordinate customer follow up and support thank you messages
  • Coordinate with hotel sales team for site visit attendance and support
  • Drive customer service excellence by engaging in multiple points of contact throughout the day
  • Act as a service liaison between customer, Encore team and venue partners
  • Operational Support
  • Demonstrate knowledge of hotel and facility service
  • Coordinate and communicate any customer concerns with appropriate venue partner team for resolution

Account administrator

Millennium Trust Company
01.2022 - 01.2023
  • Review client-initiated distribution, transfer or rollover requests to ensure the documentation meets requirements for different products lines and account types
  • Ensure transactional fees assessed are accurate based on the account type
  • Enter disbursements (checks, wires or ACHs) into the Trust Accounting System
  • Process appropriate and prompt follow-up for requests that do not meet our requirements and cannot be processed
  • Follow-up methods may include: the preparation and mailing of rejection letters ensuring the letter accurately describes the reason for paperwork rejection, direct follow-up with client and/or authorized third party by phone and/or email
  • Communicate effectively, both verbally and in writing, with clients, advisors, third parties and/or associates to complete clients requests in a timely manner
  • Ensure that disbursement requests and other client requests are processed within the established service levels
  • Review escalated requests
  • Work with other internal departments to process distribution requests
  • Assist in the review/update of department policies and procedures
  • Other projects as assigned

Customer service agent

H&M Group
01.2021 - 01.2022
  • Provides service to online and in store customers
  • Resolves customer inquiries and escalations in a professional manner
  • Provides timely responses to customer by email or phone communication
  • Collects and tracks customer data and maintain accurate records for received and shipped items by mail
  • Remains updated on knowledge about products and services
  • Has thorough system knowledge needed to provide excellent customer service

Restaurant Care Specialist

Grubhub Inc
01.2019 - 01.2020
  • Thoroughly and efficiently gathered Restaurant information to access and fulfill Restaurant needs, educated the Restaurant where applicable to prevent the need for future contacts and document interactions through contact tracking
  • Processed Restaurant transactions: contract/payment inquiries, change or update account settings, and assisted Restaurants with questions and orders via phone, email, fax, and traditional mail
  • Responded to Restaurant complaints and service-related inquiries
  • Collaborated with other departments including Customer Care, Restaurant Tech Support, and Data Operations to research and resolve Restaurant and internal inquiries
  • Provided back up assistance to other departments as assigned

Sales Associate

DTLR
01.2017 - 01.2019
  • Worked as customer service representative providing efficient communication skills to satisfy customer needs
  • Answered phone and online request for customers
  • Maintained and organized stock and inventory
  • Visual merchandiser for in store aesthetics such as mannequins, shoe walls, and sales floor furnishings
  • Handled operations such as inbound shipment, outbound shipment, and transfers

Seasonal Sales Associate

Carson’s
01.2016 - 01.2017
  • Worked as customer service representative in men’s department
  • Worked in recovery of misplaced inventory
  • Performed operations such as opening and closing register

Education

Audio Production

Illinois Media School
01.2021

Diploma - General Studies

Simeon Vocational High School
01.2012

Skills

  • Proficient in Microsoft Word, PowerPoint, Excel, Outlook, Salesforce, Compass, etc
  • Customer service
  • Problem-solving
  • Organizational skills
  • Verbal and written communication
  • Technical support
  • Computer skills

Certification

  • Working to complete CompTIA A+ Technician – CompTIA.

Timeline

Customer experience coordinator

Encore Global
01.2023 - 01.2024

Account administrator

Millennium Trust Company
01.2022 - 01.2023

Customer service agent

H&M Group
01.2021 - 01.2022

Restaurant Care Specialist

Grubhub Inc
01.2019 - 01.2020

Sales Associate

DTLR
01.2017 - 01.2019

Seasonal Sales Associate

Carson’s
01.2016 - 01.2017

Diploma - General Studies

Simeon Vocational High School

Audio Production

Illinois Media School

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Cameron Boyd