CALLISSA FRANCO
Rockford
Summary
Motivated and detail-oriented fashion student with experience in customer service, hospitality, retail operations, and warehouse logistics. Skilled in communication, multitasking, POS systems, sewing and garment alterations, and team collaboration. Recognized for adaptability, leadership, and delivering excellent customer experiences in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista / Shift Lead
Scooter's Coffee
04.2025 - Current
- Demonstrated strong communication, multitasking, and time-management skills.
- Operated POS systems, processed cash/card transactions, and balanced registers accurately.
- Restocked inventory, monitored supply levels, and assisted with opening/closing duties.
Cafe Server
Hard Rock International
08.2024 - Current
- Provided excellent customer service, resolved guest concerns, and ensured a positive dining experience.
- Skilled in using POS systems for accurate order and payment processing.
- Efficiently managed multiple tables and side tasks in fast-paced settings.
Waitress / Hostess
John's Restaurant
08.2021 - Current
- Oversaw large dinner parties and group accommodations for up to 20 guests, ensuring seamless service.
- Coordinated seating arrangements and streamlined front-of-house operations to improve service flow.
- Educated guests on menu items, ingredients, and pricing to elevate dining experience.
Fashion Stylist / Receptionist
Tad More Tailoring & Alterations
04.2022 - 08.2024
- Created visual displays to showcase clothing, accessories and other fashion merchandise.
- Guided clients through garment fittings and provided alteration consultations to ensure proper fit.
- Managed front desk operations, scheduled appointments, and communicated with customers to enhance service experience.
Warehouse Associate
United Postal Service (U.P.S)
05.2021 - 02.2022
- Coordinated safe loading, unloading, and transportation of packages weighing 50+ pounds in high-volume warehouse settings.
- Operated airport ground support equipment, including tugs, de-ice trucks, conveyor systems, carts, and dollies, to facilitate efficient cargo and aircraft operations.
- Assisted with aircraft de-icing procedures to maintain safety compliance and support on-time departures.
Problem Solver
Amazon
04.2020 - 05.2021
- Resolved shipping and inventory discrepancies to ensure accuracy and maintain operations.
- Inspected damaged packages to ensure accurate processing and quality control.
- Operated carts, dollies, and warehouse equipment to facilitate movement of large package volumes.
Crew Leader
Culver's
07.2017 - 03.2020
- Performed and managed responsibilities across all restaurant positions, including cashier, drive-thru, kitchen, food preparation, and guest service.
- Supervised team members and supported daily restaurant operations in a high-volume fast-food environment.
- Managed opening and closing responsibilities while maintaining compliance with company procedures and cleanliness standards.
Education
Fashion Design & Construction
William Rainey Harper College
Palatine, ILHigh School Diploma - undefined
Thomas Jefferson High School
Rockford, IL06.2020
Skills
- Customer service
- Team leadership
- POS System & Cash Handling
- Time Management & Organization
- Punctual & Dependable
- Detail-Oriented
- Beverage Preparation
- Inventory management
- Problem solving
- Hospitality
- Sewing & Pattern Making
- Fashion Styling & Visual Merchandising
Accomplishments
- 2018 Culver's Employee of the Year
- 2019 YMCA Internship Participant
- 2020 Rockford Promise Scholar
Certification
- BASSET Certified
- Food Handler Certified
Timeline
Barista / Shift Lead
Scooter's Coffee
04.2025 - Current
Cafe Server
Hard Rock International
08.2024 - Current
Fashion Stylist / Receptionist
Tad More Tailoring & Alterations
04.2022 - 08.2024
Waitress / Hostess
John's Restaurant
08.2021 - Current
Warehouse Associate
United Postal Service (U.P.S)
05.2021 - 02.2022
Problem Solver
Amazon
04.2020 - 05.2021
Crew Leader
Culver's
07.2017 - 03.2020
High School Diploma - undefined
Thomas Jefferson High School
Fashion Design & Construction
William Rainey Harper College