Caleb Hernandez
Downers Grove,IL
Summary
Throughout my time with Nissan, I have helped assist customers with the needs of their vehicles and making sure they understand why their vehicles needs said repairs. I go over everything with them and then document everything as needed. I make sure they understand time-related work and give them updates on the services we are providing for them.
Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation, and stock management. Efficient multitasker with talents in recipe management and development.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Service Advisor
Nissan North America, Inc.
09.2024 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Line Cook
Handheld Food Truck
03.2023 - 08.2024
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Grilled meats and seafood to customer specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Checked food temperature regularly to verify proper cooking and safety.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Sales Associate
Walmart
05.2018 - 03.2023
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Walmart
06.2016 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers to encourage repeat business.
Line Cook
Applebee's Neighborhood Grill & Bar
09.2015 - 05.2016
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Line Cook
Burger King
10.2014 - 09.2015
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Education
No Degree - Computer Science
University of Martin
Martin, TN05-2016
High School Diploma -
Henry County High School
Paris, TN05-2015
Skills
- Vehicle assessment
- Bill preparation
- Maintenance reporting
- Records oversight
- Work order interpretation
- Multitasking and organization
- Issue diagnosis and resolution
- Hardware repair
- Hardware configuration
- Complaint resolution
- Product promotion
- Time management
- Multi-task management
Timeline
Service Advisor
Nissan North America, Inc.
09.2024 - Current
Line Cook
Handheld Food Truck
03.2023 - 08.2024
Sales Associate
Walmart
05.2018 - 03.2023
Sales Associate
Walmart
06.2016 - 05.2018
Line Cook
Applebee's Neighborhood Grill & Bar
09.2015 - 05.2016
Line Cook
Burger King
10.2014 - 09.2015
No Degree - Computer Science
University of Martin
High School Diploma -
Henry County High School
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