Caleb Cruel
Chicago
Summary
Dynamic Server Trainer with a proven track record with the (FourStar Restaurant Group), adept in effective time management and team member training. Excelled in elevating service standards through meticulous menu memorization and safe food handling, significantly enhancing customer satisfaction. Skilled in POS system proficiency, demonstrating a blend of technical expertise and interpersonal skills to foster a high-quality dining experience. Maintained the position of Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.
Overview
5
5
years of professional experience
Work History
Server Trainer
Smoke Daddy (FourStar Restaurant Group)
04.2024 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Initiated role-play scenarios to better prepare servers for real-life situations, improving customer service scores.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Barista
Starbucks (Chicago Roastery)
03.2023 - 06.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Worked both on Retail and Princi floors at the Starbucks Roastery, gained both retail and Barista skills.
- Efficiently managed inventory levels of supplies and retail products while minimizing waste.
Server Trainer
Perch Kitchen and Tap (FourStar Restaurant Group)
12.2020 - 03.2023
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Facilitated guest orders accurately to ensure timely service.
- Maintained responsibility for a variety of private events which included Weddings, baby showers, etc.
- Gained skills with regards to the brewing process of a plethora of beers.
Glass Polisher
Gibsons Italia
08.2019 - 11.2020
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Cleaned a variety of wine glasses as well as silverware for two floors of a busy Italian restaurant.
Education
No Degree - Art Education
University of Illinois At Chicago
Chicago, ILHigh School Diploma -
Lincoln Park Highschool
Chicago, IL09-2016
Skills
- Effective time management
- Menu memorization
- Safe food handling
- Team member training
- High volume dining
- POS system proficiency
- Upselling strategies
- Server etiquette
- Tableside service
- Bar terminology
- Policy enforcement
- Wine service
Timeline
Server Trainer
Smoke Daddy (FourStar Restaurant Group)
04.2024 - Current
Barista
Starbucks (Chicago Roastery)
03.2023 - 06.2024
Server Trainer
Perch Kitchen and Tap (FourStar Restaurant Group)
12.2020 - 03.2023
Glass Polisher
Gibsons Italia
08.2019 - 11.2020
No Degree - Art Education
University of Illinois At Chicago
High School Diploma -
Lincoln Park Highschool
Similar Profiles
Timothy HofmannTimothy Hofmann
Server at Daddy O's Restaurant Bar & GrillServer at Daddy O's Restaurant Bar & Grill
Hailey FriedelHailey Friedel
Server at Sea Smoke - High End RestaurantServer at Sea Smoke - High End Restaurant
David Tobi AdeniranDavid Tobi Adeniran
Pharmacy Technician at Fourstar Pharmacy I & IIPharmacy Technician at Fourstar Pharmacy I & II