Caitlyn Morrissey
Sugar Grove
Summary
Dynamic and detail-oriented licensed cosmetologist with a proven track record at Great Clips Hair Salon, excelling in client consultations and personalized styling. Known for building strong relationships and enhancing customer satisfaction through exceptional service and advanced hair styling techniques. Highly motivated to create a welcoming environment and promote hair care products effectively.
Results-focused and dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Hardworking, and effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations.
Overview
6
6
years of professional experience
Work History
Hairstylist
Great Clips Hair Salon
06.2022 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
Server/Head Hostess
Olive Garden
04.2019 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
High School Diploma -
Oswego High School
Oswego, IL05-2021
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Customer consultation
- Detail-orientated
- Schedule management
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- [State] licensed cosmetologist
- Men and women haircuts
- Social media promotion
- Appointment coordination
Timeline
Hairstylist
Great Clips Hair Salon
06.2022 - Current
Server/Head Hostess
Olive Garden
04.2019 - 08.2022
High School Diploma -
Oswego High School
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