Caitlyn Lorek

Shift Manager

Jersey Mike's Subs

Bourbonnais

08.2022 - Current

Trained new employees on food safety and customer service protocols.
Supervised daily operations ensuring compliance with company standards.
Coordinated staff schedules to optimize workflow during peak hours.
Resolved customer complaints promptly to maintain satisfaction and loyalty.
Implemented cleaning and maintenance procedures to uphold store cleanliness.
Ensured accurate cash handling during shifts and prepared daily reports.
Managed daily cash intake by counting out registers and tabulating profits.
Helped employees accomplish tasks during peak periods.
Inspected work areas regularly for cleanliness and organization standards.
Developed and maintained positive working relationships with staff, customers, and vendors.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Communicated with other shift managers to facilitate continuum of customer service.
Provided coaching and guidance to team members when necessary to improve performance.
Assisted in resolving escalated customer service issues in a timely manner.
Enforced safety standards throughout the store including proper use of equipment.
Responded quickly and effectively to emergency situations as they arose.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Directed and led employees and team members on effective operations, methods and procedures.
Reported employee behavioral issues, losses and customer complaints to upper-level management.
Conferred with management and subordinates to resolve problems or complaints.
Enforced company policies, answered coworkers' questions and trained new personnel.
Delegated tasks to multiple employees while maintaining efficient workplace.
Assigned tasks to employees and monitored productivity, performance and task completion.
Investigated customer complaints regarding merchandise quality or availability promptly.