Caitlin Wassel
Batavia
Summary
Personable and motivated with strong ability to lead teams effectively and maintain positive work environment. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Moka
08.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Shift Manager
Chez Francois Poutinerie
07.2022 - 04.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
- Monitored inventory and effectively communicated restaurant needs.
Education
Associate of Arts - Interior Design
Waubonsee Community College
Sugar Grove, IL05-2027
Skills
- Team leadership
- Problem-solving
- Customer service focus
- Team supervision
- Conflict resolution
- Inventory counts
- Interpersonal relations
- Multitasking Abilities
Certification
Illinois Food Handler Certification
Food Protection Manager Certification
Languages
French
Professional Working
Timeline
Shift Leader
Moka
08.2023 - Current
Shift Manager
Chez Francois Poutinerie
07.2022 - 04.2023
Associate of Arts - Interior Design
Waubonsee Community College
Similar Profiles
Andrea SchwoeglerAndrea Schwoegler
Shift Leader at MokaShift Leader at Moka
Shanndolyn NixonShanndolyn Nixon
Resident Staff at MokaResident Staff at Moka
Makayla ZieglerMakayla Ziegler
Barista at MokaBarista at Moka
Tommy ByrdTommy Byrd
Logistics Account Executive at Verst Group LogisticsLogistics Account Executive at Verst Group Logistics
Stephanie DibbleStephanie Dibble
Food service Worker WG 4 step 2 at Veterans AffairsFood service Worker WG 4 step 2 at Veterans Affairs