Caitlin Walsh
Chicago
Summary
Friendly and efficient server and bartender with 15 years of experience in lively bar and restaurant environments. Skilled at multitasking in high energy settings, providing fast, friendly service, and maintaining a clean and organized work area. Adept at upselling beverages and handling large orders during peak hours while ensuring customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Sandbar and Island Grill
04.2010 - 10.2022
- Took food and drink orders for up to 40 customers per shift, ensuring a positive dining experience.
- Collaborated with bartenders and kitchen staff to ensure timely delivery of orders during busy weekend shifts.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new hires on POS system and customer service best practices.
Bartender
Sandbar and Island Grill
06.2017 - 10.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Cultivated strong relationships with repeat customers.
- Promote daily drink specials and upsell premium beverages, increasing alcohol sales.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
Education
Bachelor of Arts - Interior Design
Columbia College, Chicago
Chicago, IL01-2017
Skills
- Drink and food service
- High-volume restaurant operations
- Upselling and promotions
- Table management
- Customer service and satisfaction
- Order Accuracy
- POS system operation
- Team collaboration
- Menu memorization
Certification
- On-Premise BASSET Alcohol Certification
- Illinois Food Handler
Timeline
Bartender
Sandbar and Island Grill
06.2017 - 10.2020
Server
Sandbar and Island Grill
04.2010 - 10.2022
- On-Premise BASSET Alcohol Certification
- Illinois Food Handler
Bachelor of Arts - Interior Design
Columbia College, Chicago
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