Caitlin Simpson

Belleville

Summary

Dynamic professional with a proven track record at Metro Lock & Security, adept in data entry and verbal communication. Excelled in enhancing customer satisfaction and streamlining invoice processing. Demonstrated leadership as General Manager at Smoothie King, boosting sales through strategic planning and team motivation. Skilled in Microsoft Office and QuickBooks, with a knack for multitasking and organization.

Overview

years of professional experience

Work History

Office Administrative Assistant

Metro Lock & Security

03.2022 - Current

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Provided clerical support to company employees by copying, faxing, and filing documents.
Responded to inquiries from callers seeking information.
Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.

General Manager

Smoothie King

04.2021 - 03.2022

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Trained and guided team members to maintain high productivity and performance metrics.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assistant Teacher

Hilltop Learning Center

01.2020 - 03.2021

Supported student physical, mental, and social development using classroom games and activities.
Supervised recess, lunch and daily student intake and dismissal.
Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
Completed daily reports, meal count sheets, and attendance logs.
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
Worked with teachers to design lesson plans and coordinate activities for classes.
Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
Worked with teacher to identify and target opportunities for instructional improvements.

Skills

Data entry
Verbal communication
Microsoft office
Scheduling appointments
Billing and invoicing

Office supply management
Multitasking and organization
Computer skills
Invoice processing
Quickbooks

Timeline