Cailyx Ice
Ellery
Summary
Detail-oriented and customer focused with 5+ years in the agriculture industry. Proven ability to manage accounts, ensure accurate documentation, and communicate effectively with clients. Strong organizational skills, problem-solving ability, and a commitment to delivering timely, accurate results in fast-paced environments
Overview
10
10
years of professional experience
Work History
Sales Support Specialist
AgriGold Genetics
Saint Francisville
02.2021 - Current
- Coordinate account settlements, product requests, and shipments across assigned territories
- Support sales representatives and customers by ensuring accurate processing of orders and account data
- Maintain detailed records and documentation to support operational and financial accuracy
- Communicate with customers to resolve issues and ensure timely completion of requests
- Assist in implementing new systems, tools, and processes to improve workflow efficiency
- Consistently meet corporate deadlines and performance expectations
Universal Banker
First Mid Bank & Trust
Lawrenceville
03.2020 - 02.2021
- Delivered high-quality customer service while assisting clients with financial transactions and account needs
- Processed deposits, withdrawals, loan payments, and account inquiries with a high level of accuracy
- Identified customer needs and recommended appropriate financial products and services
- Maintained balanced cash drawer and ensured compliance with banking regulations
Customer Service Representative
Flora Savings Bank
Flora
11.2019 - 03.2020
- Assisted customers with daily banking transactions and account services
- Ensured accuracy in transaction processing and cash handling
- Built strong customer relationships through professional and efficient service
Manager
Sip It
Lawrenceville
08.2016 - 12.2018
- Promoted to management within one year based on performance and leadership ability
- Supervised and trained a team of 12 employees
- Managed inventory, cash handling, and daily deposits
- Maintained operational efficiency in a fast-paced environment
- Managed social media updates to promote products and increase customer engagement
Education
Associate of Applied Science - Marketing/Business Management
Wabash Valley College
Mount Carmel, IL05-2018
Skills
- Agriculture Industry Exposure
- Claims Support & Documentation Accuracy
- Customer Relations & Conflict Resolution
- Account Coordination & Data Management
- Attention to detail & Compliance
- Time Management & Deadline Adherence
- Microsoft Office (Excel, Word, Outlook)
Additional Information
- Willing and able to travel within assigned territory
- Strong ability to work independently in field-based roles
- Excellent communication skills for working with farmers, clients, and internal teams
Timeline
Sales Support Specialist
AgriGold Genetics
02.2021 - Current
Universal Banker
First Mid Bank & Trust
03.2020 - 02.2021
Customer Service Representative
Flora Savings Bank
11.2019 - 03.2020
Manager
Sip It
08.2016 - 12.2018
Associate of Applied Science - Marketing/Business Management
Wabash Valley College