Kimani Dixon
Country Club Hills
Summary
To obtain a Customer Service position skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
25
25
years of professional experience
Work History
Head Dishwasher
Batteries & Berries
08.2023 - Current
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Trained new employees on proper dishwashing procedures, ensuring consistent quality across the team.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Reduced breakage costs by handling fragile items with care during the washing process.
Lead Dishwasher
Batteries & Berries
08.2023 - Current
- Demonstrated initiative in regularly updating coworkers on progress or delays within the dishwashing station, facilitating efficient handoffs between shifts.
- Supported fellow team members in additional kitchen tasks such as food preparation or general cleaning when required.
- Contributed to team success by cross-training as a line cook, providing support during busy periods.
- Developed comprehensive knowledge of restaurant menu items to better assist teammates during meal preparation and plating processes.
Security/Inbound Customer Service Representative
Wee Care WIC Food & Nutrition Program
08.2011 - 06.2023
- Secured the outside and inside premises for safety
- Assisted staff safely to the parking lot after work
- Followed and understood verbal instructions
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
Pastoral Assistant
Gateway Community Church Home
03.1999 - 03.2022
- Demonstrated adaptability by stepping into various roles within the ministry as needed to support overall mission objectives.
- Facilitated conflict resolution within the congregation when necessary by employing active listening skills combined with Biblical wisdom.
- Coordinated volunteer projects within the community to demonstrate the church''s commitment to service and compassion.
- Assisted in managing church budget and finances, ensuring responsible allocation of resources for ministry growth.
Education
No Degree - Pastoral Counseling
1st Jurisdictional Pentecostal School
Milwaukee, WI02.1999
Skills
- Time Management
- Self-motivated
- Adaptability
- Collaboration
- Active listening
- Communication
- Customer Service Skills
Timeline
Head Dishwasher
Batteries & Berries
08.2023 - Current
Lead Dishwasher
Batteries & Berries
08.2023 - Current
Security/Inbound Customer Service Representative
Wee Care WIC Food & Nutrition Program
08.2011 - 06.2023
Pastoral Assistant
Gateway Community Church Home
03.1999 - 03.2022
No Degree - Pastoral Counseling
1st Jurisdictional Pentecostal School
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