Busra Demir
Chicago,IL
Summary
Driven and adaptable professional with a proven track record in customer service and organizational skills, honed across roles at Cafe Mirage and Islander Souvenirs. Excelled in fast-paced environments, enhancing shopping experiences and streamlining logistics processes. Demonstrated expertise in computer skills and teamwork, significantly contributing to operational efficiency and customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Bar Manager
Charlotte's Bar & Grill
02.2024 - 12.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Wait Staff Member
Cafe Mirage
09.2022 - 09.2024
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Retail Sales Associate
Islander Souvenirs
07.2022 - 09.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Logistics Assistant(Internship)
MG Demir & Çelik
01.2021 - 03.2021
- Oversaw daily inventory counts to maintain data accuracy.
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Managed purchase order processing from initiation to completion, verifying accuracy at each stage to prevent errors or delays in fulfillment.
Education
Certification - Digital Multimedia Concentration
Computer Systems Institute
Chicago, IL06.2024
Bachelor's - International Relations
Okan University
Istanbul, TR06.2021
Certification - English Language Course
Language Studies International
Toronto, ON08.2019
Certification - English Language Course
ILSC Toronto
Toronto,ON08.2017
Certification - English Language Course
University College London
London, UK07.2013
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Time Management
- Flexible and Adaptable
- Computer Skills
- Organizational Skills
- Excellent Communication
Languages
Turkish
Native or Bilingual
English
Full Professional
Timeline
Bar Manager
Charlotte's Bar & Grill
02.2024 - 12.2024
Wait Staff Member
Cafe Mirage
09.2022 - 09.2024
Retail Sales Associate
Islander Souvenirs
07.2022 - 09.2022
Logistics Assistant(Internship)
MG Demir & Çelik
01.2021 - 03.2021
Certification - Digital Multimedia Concentration
Computer Systems Institute
Bachelor's - International Relations
Okan University
Certification - English Language Course
Language Studies International
Certification - English Language Course
ILSC Toronto
Certification - English Language Course
University College London
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