BUSHRA KHATUN
Chicago
Summary
Experienced business and operations professional with over 10 years of leadership, training, customer service, and process management experience. Proven track record in managing teams, driving business performance, and improving operational efficiency. Currently pursuing a Master’s degree in Information Technology Management at Cumberland University and seeking opportunities in business operations, management, or customer success roles.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Lead Manager
Global University Systems (GUS Education India) Pvt. Ltd.
11.2021 - 11.2023
- Managed support and sales teams, including team leaders and assistant managers.
- Conducted webinars, performance reviews, and team appraisals.
- Delegated tasks across departments and ensured operational efficiency.
- Analyzed data, forecasted trends, and consistently exceeded quarterly sales targets (120–180%).
- Developed processes and ran marketing and sales campaigns.
Business Process Lead
Abigya Training and Consulting Pvt. Ltd.
11.2014 - 09.2020
- Resolved and escalated process issues by liaising with multiple departments.
- Interviewed candidates, scheduled staffing, and managed recruitment processes.
- Designed training modules and conducted Train-the-Trainer sessions.
- Delivered training in language, communication, and soft skills.
Senior Sales Manager
Iksha IT Solutions Pvt. Ltd.
11.2009 - 09.2014
- Implemented sales strategies and ensured compliance with company policies.
- Trained and coached team members to improve sales performance.
- Managed customer relationships and enhanced customer satisfaction metrics.
Education
Master of Science - Engineering Management (MSEM)
Cumberland University
Tennessee, United States12-2027
Master of Science - Information Technology Management (MSITM)
Cumberland University
Tennessee, United States08-2025
MBA - Human Resources Training
Royal College of Engineering And Management
Hyderabad India07-2015
Bachelor of Science - Commerce And Computers
Villa Marie Degree College For Women
Hyderabad, India01.2012
Bachelor's in Intermediate Education - Intermediate (Math, Physics And Chemistry - MPC)
Villa Marie Junior College
Hyderabad, India04-2009
Higher Secondary School CBSE - High School - CBSE
Howard Public School
Hyderabad, India03-2007
Skills
- Leadership & Team Management
- Business Process Improvement
- Training & Development
- Customer Relationship Management
- Data Analysis, Reporting & Power BI
- Microsoft Word, Excel, PowerPoint
- Communication, Coaching & Organizational Skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Accurate Reporting by introducing PBI for lead and revenue tasks.
- Supervised teams of 20+ staff members each.
- Resolved product issue through consumer testing.
- Collaborated with team of multiple departments in the development of Business Operations, employee engagement and organizational growth.
Certification
- Certified in Personal Effectiveness and Presentation Skills (University of Cambridge affiliated program).
- Represented University of Cambridge in Hyderabad, Delhi, and Mumbai.
- Delivered training programs across multiple colleges in India.
- Worked on social training initiatives across 10 states in India.
Languages
English
Native or Bilingual
French
Elementary
Spanish
Elementary
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Bengali
Full Professional
Telugu
Professional Working
Gujarati
Full Professional
Interests
- Food Tourism
- Engaging in food photography and sharing culinary creations on social media
- Avid Reader
- I enjoy helping others and giving back to the community
- Documenting and sharing travel experiences
- I enjoy cooking for friends and family gatherings
Timeline
Team Lead Manager
Global University Systems (GUS Education India) Pvt. Ltd.
11.2021 - 11.2023
Business Process Lead
Abigya Training and Consulting Pvt. Ltd.
11.2014 - 09.2020
Senior Sales Manager
Iksha IT Solutions Pvt. Ltd.
11.2009 - 09.2014
Master of Science - Engineering Management (MSEM)
Cumberland University
Master of Science - Information Technology Management (MSITM)
Cumberland University
MBA - Human Resources Training
Royal College of Engineering And Management
Bachelor of Science - Commerce And Computers
Villa Marie Degree College For Women
Bachelor's in Intermediate Education - Intermediate (Math, Physics And Chemistry - MPC)
Villa Marie Junior College
Higher Secondary School CBSE - High School - CBSE
Howard Public School