Bryce Bronke
Normal
Summary
Accomplished Account Manager and Customer Success Leader with 6 years of experience enhancing customer satisfaction and driving revenue growth in electric automotive and insurance sectors. Expertise in territory management, leading pilot programs, and fostering cross-functional collaboration. Equipped for impactful roles in Account Management, Customer Success, and Sales leadership.
Overview
8
8
years of professional experience
Work History
Lead Inside Product Guide
Rivian
Normal
10.2024 - Current
- Managed order portfolio for multi-state accounts across central and western regions, coordinating cross-functional teams to ensure seamless customer fulfillment and delivery.
- Resolved customer inquiries and issues promptly, contributing to high satisfaction levels.
- Collaborated with sales teams to develop and implement customer experience strategies.
- Analyzed customer feedback to identify improvements in purchase experience.
Inside Delivery Guide Lead
Rivian
Las Vegas
07.2023 - 10.2024
- Owned purchase experience and dealer-license sales for the Nevada territory, supporting Las Vegas and Reno Service Centers.
- Selected as the first account manager in company history to independently oversee operations for an entire state.
- Led a pilot program improving operational collaboration and delivery workflows, enhancing customer experience outcomes.
- Achieved highest national customer satisfaction rankings in Q4 2023 (Las Vegas #1, Reno #2).
- Built trusted customer relationships through proactive issue resolution and personalized ownership experiences.
Customer Experience Guide
Rivian
Normal
06.2021 - 07.2023
- Managed a portfolio of customers through the full purchasing lifecycle, ensuring seamless purchase and delivery.
- Strengthened retention through proactive communication and tailored support strategies.
- Utilized dashboards and reporting tools to prioritize actions and improve customer outcomes.
- Collaborated with delivery, retail, charging, and service teams to resolve complex customer challenges.
Sales Representative
State Farm Insurance
Bloomington
05.2019 - 06.2021
- Generated new business through consultative sales of auto and property insurance products.
- Quoted, bound, and serviced policies while identifying coverage gaps and recommending solutions.
- Implemented marketing strategies that increased engagement and customer satisfaction.
- Customized sales approaches to client needs to improve conversion and retention.
Service Representative
State Farm Insurance
Bloomington
11.2017 - 05.2019
- Resolved customer issues while identifying opportunities for policy upgrades and additional coverage.
- Exceeded performance goals through efficient problem solving and customer-first communication.
- Coordinated follow-ups and scheduled appointments for complex service and sales cases.
Education
Bachelor of Science - Recreation, Park & Tourism Administration, Business Management
Western Illinois University
Macomb, ILSkills
- Customer Success Strategy
- Account & Territory Management
- Revenue Growth & Retention
- Customer Journey Optimization
- CRM & Salesforce
- Data Analysis & Reporting
- Process Improvement
- Cross-Functional Leadership
- Negotiation & Problem Solving
- Executive Communication
Timeline
Lead Inside Product Guide
Rivian
10.2024 - Current
Inside Delivery Guide Lead
Rivian
07.2023 - 10.2024
Customer Experience Guide
Rivian
06.2021 - 07.2023
Sales Representative
State Farm Insurance
05.2019 - 06.2021
Service Representative
State Farm Insurance
11.2017 - 05.2019
Bachelor of Science - Recreation, Park & Tourism Administration, Business Management
Western Illinois University