Bryanna Kelly
Watseka,IL
Summary
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Overview
6
6
years of professional experience
Work History
Shift Leader
Sbarro's Pizza
09.2022 - 08.2025
- Supervised daily operations, ensuring team adherence to safety protocols and operational standards.
- Mentored new staff, fostering a culture of learning and teamwork within the shift.
- Streamlined workflow processes, enhancing efficiency and reducing downtime during shifts.
- Conducted regular inventory checks, maintaining accurate stock levels to meet demand.
Supervisor/Team Leader
Pride Travel Center
01.2022 - 10.2022
- Continually update a leadership resume and honed skills by participating in various management trainings
- Accurately and efficiently handle banking and money handling for the overnight team
- Handling all stocking within the store and making sure orders are placed for out of stock items
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff, fostering a culture of teamwork and accountability.
Receptionist/Office Assistant
Crossroads Garage and Towing LLC
09.2019 - 02.2022
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 30% annually
- Maintained thorough knowledge of company policies and procedures and provided high-level customer service training to new employees
- Handled customer complaints, including a call volume of 40 per day
- Performed appointment scheduling and updates for new and prior clients
- Managed multi-line phone system, ensuring prompt and courteous response to customer inquiries.
Stocker and Cashier
Casey’s General Store
02.2021 - 01.2022
- Offered strong customer service skills, keeping customers satisfied
- Organized merchandise displays to enhance product visibility and customer experience.
- Managed inventory levels and restocked shelves to ensure product availability.
Dietary Aide
RENSSSELAER CARE CENTER
02.2020 - 07.2021
- Provided a variety of nutritional, cooking, and serving instruction to patients and caregivers at all levels, optimizing patient and staff satisfaction
- Compiled and analyzed data for patient dietary trends and provided recommendations to management
- Compiled weekly inventories of patient food items, stock-keeping units, menu items, and nutritional information
Dietary Aide
George Ade Memorial Health Care Center
07.2019 - 02.2021
- Provided a variety of nutritional, cooking, and serving instruction to patients and caregivers at all levels, optimizing patient and staff satisfaction
- Compiled weekly inventories of patient food items, stock-keeping units, menu items, and nutritional information
- Compiled and analyzed data for patient dietary trends and provided recommendations to management
Education
High School Diploma -
Dobson High School
Mesa, AZ05.2019
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Strong verbal and written communication
- Inventory counts
- Daily workflows
Timeline
Shift Leader
Sbarro's Pizza
09.2022 - 08.2025
Supervisor/Team Leader
Pride Travel Center
01.2022 - 10.2022
Stocker and Cashier
Casey’s General Store
02.2021 - 01.2022
Dietary Aide
RENSSSELAER CARE CENTER
02.2020 - 07.2021
Receptionist/Office Assistant
Crossroads Garage and Towing LLC
09.2019 - 02.2022
Dietary Aide
George Ade Memorial Health Care Center
07.2019 - 02.2021
High School Diploma -
Dobson High School