Summary
Overview
Work History
Education
Skills
Timeline
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Bryanna Kelly

Watseka,IL

Summary

Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.

Overview

6
6
years of professional experience

Work History

Shift Leader

Sbarro's Pizza
09.2022 - 08.2025
  • Supervised daily operations, ensuring team adherence to safety protocols and operational standards.
  • Mentored new staff, fostering a culture of learning and teamwork within the shift.
  • Streamlined workflow processes, enhancing efficiency and reducing downtime during shifts.
  • Conducted regular inventory checks, maintaining accurate stock levels to meet demand.

Supervisor/Team Leader

Pride Travel Center
01.2022 - 10.2022
  • Continually update a leadership resume and honed skills by participating in various management trainings
  • Accurately and efficiently handle banking and money handling for the overnight team
  • Handling all stocking within the store and making sure orders are placed for out of stock items
  • Supervised daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained and mentored staff, fostering a culture of teamwork and accountability.

Receptionist/Office Assistant

Crossroads Garage and Towing LLC
09.2019 - 02.2022
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
  • Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 30% annually
  • Maintained thorough knowledge of company policies and procedures and provided high-level customer service training to new employees
  • Handled customer complaints, including a call volume of 40 per day
  • Performed appointment scheduling and updates for new and prior clients
  • Managed multi-line phone system, ensuring prompt and courteous response to customer inquiries.


Stocker and Cashier

Casey’s General Store
02.2021 - 01.2022
  • Offered strong customer service skills, keeping customers satisfied
  • Organized merchandise displays to enhance product visibility and customer experience.
  • Managed inventory levels and restocked shelves to ensure product availability.

Dietary Aide

RENSSSELAER CARE CENTER
02.2020 - 07.2021
  • Provided a variety of nutritional, cooking, and serving instruction to patients and caregivers at all levels, optimizing patient and staff satisfaction
  • Compiled and analyzed data for patient dietary trends and provided recommendations to management
  • Compiled weekly inventories of patient food items, stock-keeping units, menu items, and nutritional information

Dietary Aide

George Ade Memorial Health Care Center
07.2019 - 02.2021
  • Provided a variety of nutritional, cooking, and serving instruction to patients and caregivers at all levels, optimizing patient and staff satisfaction
  • Compiled weekly inventories of patient food items, stock-keeping units, menu items, and nutritional information
  • Compiled and analyzed data for patient dietary trends and provided recommendations to management

Education

High School Diploma -

Dobson High School
Mesa, AZ
05.2019

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Strong verbal and written communication
  • Inventory counts
  • Daily workflows

Timeline

Shift Leader

Sbarro's Pizza
09.2022 - 08.2025

Supervisor/Team Leader

Pride Travel Center
01.2022 - 10.2022

Stocker and Cashier

Casey’s General Store
02.2021 - 01.2022

Dietary Aide

RENSSSELAER CARE CENTER
02.2020 - 07.2021

Receptionist/Office Assistant

Crossroads Garage and Towing LLC
09.2019 - 02.2022

Dietary Aide

George Ade Memorial Health Care Center
07.2019 - 02.2021

High School Diploma -

Dobson High School

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Bryanna Kelly