Bryan Tabb
Spring Bay
Summary
Dedicated Subrogation Client Services Analyst with expertise in client relationship management, issue resolution, and training development. Proven ability to analyze customer feedback and enhance service delivery.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Subrogation Client Services Analyst
Afni
Bloomington
12.2009 - Current
- Analyzed client needs to improve service delivery and increase satisfaction.
- Developed training materials to facilitate effective client interactions for new team members.
- Resolved escalated issues by employing effective problem-solving techniques.
- Maintained accurate records of client interactions and feedback for reporting purposes.
- Collaborated with other departments to address and resolve complex customer issues.
- Analyzed customer feedback to identify areas for improvement in products and services.
Underwriting Service Assistant
State Farm
Bloomington
10.1996 - 08.2006
- Collaborated with underwriters to obtain critical information for accurate risk assessment.
- Reviewed and processed applications, documentation, and other pertinent information to ensure accuracy.
- Processed insurance applications and documentation to support underwriting decisions.
- Coordinated communication between agents and underwriting teams to streamline workflow and enhance information exchange.
- Assisted clients with questions regarding policy details and procedures.
Education
High School Diploma -
Normal Community Hight School
Normal, IL05-1995
Some College (No Degree) - Business Management
Heartland Community College
Normal, ILSkills
- Needs analysis
- Issue resolution
- Data reporting
- Retention strategies
- Onboarding
- Training development
- Document processing
- Analytical skills
- Effective communication
- Time management
- Relationship management
- Feedback analysis
Certification
INS Certified
Accomplishments
Employee of the Year - 2010
Timeline
Subrogation Client Services Analyst
Afni
12.2009 - Current
Underwriting Service Assistant
State Farm
10.1996 - 08.2006
High School Diploma -
Normal Community Hight School
Some College (No Degree) - Business Management
Heartland Community College