Bryan Rivera
Rockford
Summary
Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
5
5
years of professional experience
Work History
Lighting Designer
Starlight Theatre
05.2024 - Current
- Determined best lighting design and techniques according to location and situation.
- Attended various technical rehearsals to assist with adjustments.
- Directed and facilitated procurement and installation of lighting equipment and elements.
Barista Trainer/ Barista
Starbucks
08.2021 - Current
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new employees in groups and in one-on-one scenarios.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Shift Manager/Key Holder
GameStop
08.2019 - 08.2021
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Checked building to confirm maintenance and cleaning met code and regulations.
Education
Associate of Arts - Technical Theatre
Rock Valley College
Rockford, ILHigh School Diploma -
Guilford High School
Rockford, IL05-2019
Skills
- Creative vision
- Team management
- Customer service
- Communication skills
- Sales strategy
- Training background
- Sales proficiency
- Health codes compliance
Timeline
Lighting Designer
Starlight Theatre
05.2024 - Current
Barista Trainer/ Barista
Starbucks
08.2021 - Current
Shift Manager/Key Holder
GameStop
08.2019 - 08.2021
Associate of Arts - Technical Theatre
Rock Valley College
High School Diploma -
Guilford High School
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