Bryan Laubert
Naperville
Summary
Experienced customer relations liaison motivated to further enhance current experience and skill in the Food and Beverage service. Personable and practiced customer service professional committed to holding a team and oneself to the highest of standards.
Overview
7
7
years of professional experience
Work History
Server
Jane Bistro and Bar
02.2022 - 12.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server / Bartender
Palmetto Dunes Ocean Front Resort
12.2020 - 12.2021
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Culinary Assistant
Embassy Suites Louisville
11.2020 - 11.2020
- Maintain a smooth operation.
- Pre-cook various foods such as vegetables and meats.
- Adequately plate desserts and entrees so as to aesthetically heighten the dining experience for guests.
- Follow company recipes and procedures for accurate and safe food preparation.
- Deliberate follow instruction and work as a part of an efficient team.
Food and Beverage Attendant
Universal Cavanna Bay Beach Resort
01.2018 - 08.2018
- Trained new staff members on company policies and procedures.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
Education
Bachelor of Science - Hospitality Management
Zamboanga Del Sur Maritime Institute of Technology
Pagadian City, Zamboanga Del Sur03-2019
Skills
- Adaptability
- Leadership
- Time Management
- Communication
- Customer Service
- Customer Satisfaction
- Food Safety
- Food Preparation
- Food Handler
- Bartending
- Beverage Sales
Timeline
Server
Jane Bistro and Bar
02.2022 - 12.2024
Server / Bartender
Palmetto Dunes Ocean Front Resort
12.2020 - 12.2021
Culinary Assistant
Embassy Suites Louisville
11.2020 - 11.2020
Food and Beverage Attendant
Universal Cavanna Bay Beach Resort
01.2018 - 08.2018
Bachelor of Science - Hospitality Management
Zamboanga Del Sur Maritime Institute of Technology
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