Bryan Hofferica
Lockport
Summary
Dynamic professional with extensive experience in crowd management at Hayride of Horror, excelling in safety compliance and effective communication. Proven ability to lead teams in high-pressure environments while ensuring public safety and delivering exceptional customer service. Skilled in crisis response and problem-solving, committed to creating positive experiences for all.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Crowd Manager
Hayride of Horror
Lockport
10.2023 - Current
- Manage a large team in a high-energy, high-pressure environment, demonstrating ability to remain calm and focused.
- Provide support to scare actors if they experience any health issues, safety concerns, or concerns about customer safety.
- Identify and promptly report to the authorities any individuals who pose a danger to others.
Digital Personal Shopper
Walmart
Lockport
08.2023 - Current
- Supply customers with a comfortable and practical shopping experience
- Quickly problem-solve and navigate resources
- Be flexible in stressful and high-pressure environments.
- De-escalate and accommodate customers based on their specific needs.
Team Member
Cinemark
Joliet
06.2023 - 08.2023
- Obtain training and safety in food management
- Provide customer service and support.
- Quickly identify guests who pose a threat to the theater's security and report them to security personnel.
Education
Bachelor's Degree - Natural Science and Environmental Science
University of Illinois
Champagne/Urbana, IL04-2026
High School Diploma -
Lockport Township High School
Lockport, IL05-2025
Skills
- Customer service
- Safety compliance
- Effective communication
- Crowd control expertise
- Problem solving
- Team leadership
- Public safety awareness
- Crisis response
- Excel proficiency
Languages
American Sign Language
Limited
Certification
Food Safety
Affiliations
Secretary, Craft Bakers Union, UIUC RSO
Timeline
Crowd Manager
Hayride of Horror
10.2023 - Current
Digital Personal Shopper
Walmart
08.2023 - Current
Team Member
Cinemark
06.2023 - 08.2023
Bachelor's Degree - Natural Science and Environmental Science
University of Illinois
High School Diploma -
Lockport Township High School