Dedicated customer service professional with strong conflict resolution and effective communication skills. Proven ability to strengthen customer relationships and enhance satisfaction through attentive service.
Initially employed as a cashier, advanced to customer service representative after two months.
Handled product returns, including those from Walmart app and third-party vendors.
Offered international money transfer services for customers' convenience.
Processed utility bill payments through Walmart for customer ease.
Addressed customer complaints regarding return limitations with professionalism.
Focused on diffusing tense situations by employing effective communication strategies.
Strengthened customer relationships through attentive service and problem-solving.
Oversaw pump cleanliness, thoroughly cleaning all components including keypads and nozzles as needed.
Restocked snack items and merchandise to maintain product availability for customers.
Monitored propane tank sales and managed inventory levels to ensure adequacy.
Verified fuel delivery quantities through computer systems for precise record-keeping.
Executed closing procedures, maintaining security protocols during end-of-day operations.
Performed regular maintenance checks to ensure optimal station functionality.
Responded to customer inquiries, enhancing overall satisfaction with services provided.
Implemented safety guidelines during fuel delivery operations.