Bruno Martinez
Chicago
Summary
Hard working, seasoned customer service worker with strong leadership and interpersonal skills. Extensive experience in working with others as a team, and ready to show up with dedication and dependability.
Overview
5
5
years of professional experience
Work History
Busser
Lettuce Entertain You
04.2023 - 07.2024
- Trained new staff in bussing and cleaning procedures.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Manager
Bahama Buck's Shaved Ice
04.2021 - 08.2022
- Responsible for overseeing all aspects of business during shift, including managing team of employees, ensuring exceptional customer service, and maintaining a clean and organized store environment
- Responsible for scheduling, inventory management, and cash handling procedures
- Worked diligently to ensure that all financial transactions were accurate and accounted for, and that inventory was properly stocked and organized.
Shift Lead
Raising Cane's Chicken Fingers
06.2020 - 03.2021
- Ensured smooth operation of the business, managed employees, oversaw customer service, maintained cleanliness and organization of the restaurant, worked closely with team to maintain high food quality standards and timely order processing
- Managed employee schedules and oversaw cash handling at the end of the day.
Sales Associate
Old Navy
01.2020 - 01.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Arts - Graphic Design
School of The Art Institute of Chicago
Chicago06.2026
High School Diploma -
Seven Lakes High School
Katy, TX05.2022
Skills
- Leadership, used to being in positions where I'm in charge of others and of keeping things running as they should be
- Problem-solving, good at finding solid solutions to problems quickly
- Quick learner, can pick up skills and routines very fast
- High quality standard, do tasks thoroughly and to the best of my ability- eager to be good at my job
- Customer service, aware of how to handle customers respectfully and professionally to maximize satisfaction, even if they're upset or irate
Languages
Fluent in both English and Spanish, in case customers need help with the latter.
Clubs/groups
- Yearbook Team: For 3 years, worked as an editor managing other staff.
- Miller Career Center: Job readiness outside of normal school curriculums with a focus on joining the workforce.
- LAMBS: Supervised all cameras and audio equipment during sports events in school.
Timeline
Busser
Lettuce Entertain You
04.2023 - 07.2024
Manager
Bahama Buck's Shaved Ice
04.2021 - 08.2022
Shift Lead
Raising Cane's Chicken Fingers
06.2020 - 03.2021
Sales Associate
Old Navy
01.2020 - 01.2021
Bachelor of Arts - Graphic Design
School of The Art Institute of Chicago
High School Diploma -
Seven Lakes High School
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