Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brunet Baker

Chicago

Summary

As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.

Also an Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Walgreens
01.2024 - 09.2024
  • Followed-up with customers after purchase to ensure satisfaction.
  • Resolved customer inquiries in a timely manner.
  • Maintained knowledge of current sales promotions and new product releases.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Kept work area neat, clean, and well-stocked at all times.
  • Answered phone calls from customers promptly and courteously.
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Supported sales team members to drive growth and development.
  • Addressed customer questions and concerns regarding products and services.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Front Desk Receptionist

The Hyatt
02.2023 - 07.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Shift Manager

Mcdonald’s
08.2019 - 01.2024
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Reviewed security footage regularly for suspicious activities or theft attempts.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Resolved conflicts between staff members in a professional manner.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Responded quickly and effectively to emergency situations as they arose.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Determined budgets, production goals and rates based on company policies and requirements.
  • Planned and developed new operation processes to innovate and stay competitive.

Security Guard

Titian Security
03.2023 - 12.2023
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Call Center Representative

Amazon
01.2021 - 10.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Delivered prompt service to prioritize customer needs.

Education

High School Diploma -

South Shore International College Prep
Chicago, IL
06-2021

Skills

  • Customer Support
  • Point of sale systems
  • Team Collaboration
  • Inbound and Outbound Calling
  • Fast typing
  • Verbal Communication
  • Call Control
  • Customer Service
  • Compassion and Empathy
  • Organization and Multitasking

Certification

Business Entrepreneurship

Timeline

Customer Service Associate

Walgreens
01.2024 - 09.2024

Security Guard

Titian Security
03.2023 - 12.2023

Front Desk Receptionist

The Hyatt
02.2023 - 07.2024

Call Center Representative

Amazon
01.2021 - 10.2022

Shift Manager

Mcdonald’s
08.2019 - 01.2024

High School Diploma -

South Shore International College Prep

Similar Profiles

CREATE PROFILE
Brunet Baker